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Professional Experience

METRO AG
Global Food Quality Assurance
Düsseldorf, Germany
09/2023 – Present

Algorithmics Düsseldorf
Managing Director & Co-Founder
Düsseldorf, Germany
11/2021 – 11/2023

• Managed registration, taxation, hiring, and customer support for an international educational franchise.
• Oversaw all quality control, financial management, and client relations.
• Coordinated franchise operations in compliance with German labor and commercial law.
• Delivered business growth and full legal compliance within 2 years.
• Coordinated cross-functional supplier evaluations and contributed to optimization of product specifications across European markets.
• Supported procurement and sales teams with technical data analysis to ensure compliance and customer satisfaction.
• Participated in CFTs meetings with international suppliers and internal business units, enhancing negotiation and communication skills.
• Worked with AI-based product lifecycle optimization—bridging technical insights with strategic business recommendations.
• Provided multilingual support via chat and phone for Airbnb users in English and Russian.
• Resolved booking issues, refund claims, and account concerns while maintaining high CSAT scores.
• Adhered to privacy policies and quality assurance standards in a high-paced remote work environment.
• Collaborated with internal teams to improve knowledge base content and streamline troubleshooting flows.
• Reviewed and screened content on social media platforms in line with policy guidelines.
• Handled user reports and escalated issues to moderation teams.
• Maintained digital communication across internal levels and managed social media page content.

Airbnb
Customer Support Specialist
Remote
06/2021 – 05/2023

• Identified and acquired new clients while maintaining strong relationships with existing ones.
• Managed sales activities and client inquiries for coffee machinery and spare parts.
• Collaborated with international suppliers to negotiate pricing, delivery terms, and service conditions.
• Conducted market analysis to identify trends and generate strategic leads for business development.
• Maintained and updated the client CRM, ensuring accurate tracking of sales opportunities and post-sales follow-up.

COFIREM
Customer & Client Success Manager
Chisinau, Moldova
07/2020 – 02/2021

CCC
Social Media Monitoring Analyst
Essen, Germany
08/2018 – 08/2019

• Gained insight into department functions, processes, and customer relations in the agro-food industry.
• Supported customer-facing communication with quality product insights.

Agronova Unic
QA Intern
Chisinau, Moldova
01/2021 – 03/2021

Education

• M.Sc. in Food Quality Assurance (Thesis Semester)
  Technical University of Moldova
  Thesis: AI-Based Freshness Prediction for Ultra-Perishable Products – Case Study: METRO AG

• B.Sc. in Food Technology

Languages

• Native: Romanian
• Fluent: English, Russian
• Intermediate: French
• Beginner: German

Core Competencies

• Cross-Functional Project Leadership
• Stakeholder Communication & Multilingual Mediation
• Quality Assurance & Regulatory Compliance (EU Food Standards)
• Digital Systems Integration (Databases, CMS, Backend Coordination)
• User-Centered Process Design & Optimization
• Technical Documentation & Requirement Profiling
• Data-Driven Problem Solving & Process Improvement
• Business Development & Strategic Planning
• Intercultural Team Coordination & Remote Collaboration

Availability & Interest

Customer Success | Business Development | Operations | Project Coordination

Open to impactful roles across Europe in the fields of:
Quality Assurance • Business Development • Customer Success • Operations Management

Multilingual • Remote-Ready • Strategic Thinker • Willing to Relocate

? Open to Impactful Roles in Europe

International Labour Organization (ILO)

Translator & Transcription Support for ILO Experts
Freelance | Remote | 2021

Field: Education, Social Policy, Dual Studium Development

• Provided live translation and transcription support for ILO experts during field visits, workshops, and stakeholder meetings.
• Assisted in research on dual education strategies and the development of early childcare solutions for children aged 0–3.
• Conducted and translated interviews with single mothers and working mothers returning to their jobs shortly after childbirth, highlighting challenges in work-life balance and access to care facilities.
• Contributed to qualitative reports evaluating the socio-economic impact of early childhood care spaces on national productivity, parental reintegration into the workforce, and company policies.
• Supported the alignment of communication material for local implementation with ILO standards and terminology.