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ABOUT ME

IT Service Desk Specialist with 8+ years of hands-on experience in IT support, infrastructure management, administration and team leadership across manufacturing and banking sectors. Proficient in Microsoft 365, Active Directory, Azure AD, Intune, networking, and cloud services. Strong background in endpoint deployment, server maintenance, and SLA-driven incident resolution. ITIL 4 certified with a proactive approach to documentation, workflow optimization, and cross-functional collaboration.

SKILLS

Core Technical Skills

• Operating Systems: Windows 10/11, Windows Server
• Tools & Applications: Active Directory, Azure AD, Microsoft Intune, o365
• Cloud & Collaboration: Microsoft 365
• Networking: LAN infrastructure, DHCP, DNS, TCP/IP
• Endpoint Management: PC/laptop configuration, mobile devices management
• Incident & Workflow Tools: ITIL framework, Kanban, SLA management
• IT Security: ISO 27001 awareness, access control, secure endpoint management
• Programming: Java (fundamentals)

WORK EXPERIENCE

QUIPU GmbH

City: Chisinau | Country: Moldova
[ 05/2019 – Current ]
Service Desk Technician

• Delivered IT support to 100+ banking professionals, resolving technical issues with Microsoft 365, proprietary applications, and Windows OS.
• Managed endpoint deployment and configuration, ensuring seamless integration into the IT environment.
• Administered identity and access through Active Directory, Azure AD, and Intune.
• Ensured SLA compliance through efficient incident prioritization and resolution.
• Participated in data center operations including hardware installations and diagnostics.
• Provided consistent international IT support across the Procredit Group.

Sumitomo Electric Bordnetze

City: Orhei | Country: Moldova
[ 10/2016 – 04/2019 ]
IT Service Desk Team Leader

• Led a 6-person IT support team using Kanban methodology to manage daily workflows.
• Delivered IT support for over 250 administrative users and 500+ users from production area.
• Supported business-critical applications including Lotus Notes, SAP, 1C, and AS/400.
• Oversaw procurement, setup, and deployment of IT hardware across departments.
• Installed and maintained LAN infrastructure and server room hardware.
• Managed Active Directory objects and deployed license servers for apps like Autodesk, SAP, 1C.
• Authored SOPs and technical documentation for IT operations and user support.

CERTIFICATIONS & TRAINING

• ITIL 4 Foundation – PeopleCert | Frankfurt, Germany
• Java Programming – ITEA | Kyiv, Ukraine
• Java Fundamentals – Tekwill Academy
• Modern Desktops Course – Quipu GmbH | Frankfurt, Germany
• English Language Training – Procredit Academy | Furth, Germany

LANGUAGE SKILLS

Mother tongue(s): Russian, Romanian
Other language(s): English

• LISTENING C1
• READING C1
• WRITING C1
• SPOKEN PRODUCTION B2
• SPOKEN INTERACTION B2