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PROFILE

Results-oriented Project & Delivery Manager with over 7 years of experience working with globally distributed engineering and product teams and delivering complex software projects for enterprise clients. Proven ability to drive end-to-end delivery, align cross-functional stakeholders, and exceed performance targets in fast-paced, Agile environments. Adept at implementing scalable delivery processes and ensuring high levels of client satisfaction. Experienced in pre-sales support, talent development, and delivery governance. Passionate about building high-performing teams and driving continuous improvement through data-driven decision-making.

KEY ACHIEVEMENTS

• Ensured the delivery, continuous development, and support of the product adopted by ⅔ of the top 30 US banks and all of the top 10 UK banks.
• Designed the delivery service framework for the projects of the company, leading to increased productivity and transparency of the teams and eventually to greater customer satisfaction.
• Drove the cost-cutting infrastructure optimization for the customer by pointing out the inefficient integrations with the smart device aggregator.

SKILLS AND COMPETENCES

• Delivery & Project Management: Agile (Scrum), Kanban, Waterfall, Jira, Confluence, Contract Execution Planning
• Technical & Engineering Insight: Cloud platforms (AWS), CI/CD, API Integration, DevOps collaboration
• Leadership & Strategy: Team Scaling, People Development, Cross-cultural Team Management, Stakeholder Communication, Conflict Resolution, KPI Management
• Business & Client-Facing Skills: Pre-Sales Support, Customer Success Management, Executive Reporting, Risk Management

Languages

• Russian – Native
• Ukrainian – Native
• English – C2 (Fluent)
• Romanian – A2 (Elementary)

EMPLOYMENT EXPERIENCE

• October 2017 - May 2025: ASD LLC, Chernivtsi, Ukraine

  • Project Manager
  • Successfully managed over 15 outsourcing projects of different scales in Travel and Hospitality, Banking services market, and Retail. Designed and launched the delivery service framework of the company with the PMO team. Participated in elaborating the mission, vision, and values of the company.

• August 2011 – October 2017: NGO "Bukovinian Agency of Initiatives and Development", Chernivtsi, Ukraine

  • Expert in Project Management
  • A former branch office for the Joint Operational Programme "Romania – Ukraine – Republic of Moldova 2007-2013". From early 2016, actively looking for funding by submitting applications.
  • Providing support for ongoing and completed projects
  • Drafting and translating project proposals on various topics
  • Searching for potential donors both in Ukraine and globally

• December 2013 – May 2015: Novoselytsya Central District Hospital, Novoselytsya, Chernivtsi region, Ukraine

  • Project Manager
  • Project "Medicine in emergency situations and occasions – rapid response to cross-border challenges", JOP "Romania – Ukraine – Republic of Moldova 2007-2013" – improving medical services in the district by enhancing the working conditions and material supply of the district hospital.
  • Managing the team for the delivery in compliance with project indicators
  • Organizing and supporting meetings, conferences, trainings, sessions
  • Performing public procurements according to Ukrainian law and the Practical Guide to Contract Procedures for EU External Actions
  • Translation of contracts, guides, reports, studies

• June 2012 – May 2015: State Historical and Architectural Reserve “KHOTYN FORTRESS", Khotyn, Chernivtsi region, Ukraine

  • Acquisition Expert
  • Project "Medieval Jewelleries: Khotyn, Soroca, Suceava", JOP "Romania - Ukraine - Republic of Moldova 2007-2013" – installation of power supply line and illumination for Khotyn fortress and holding a medieval festival.
  • Performing public procurements according to Ukrainian law and the Practical Guide to Contract Procedures for EU External Actions
  • Assisting the coordinator in managing the team
  • Translation of contracts, reports, and tender dossiers

• August 2011 – March 2012: Zastavna Central District Hospital, Zastavna, Chernivtsi region, Ukraine

  • Manager of Group of Activities 1
  • Project "Using the European medical practices - the basis of improving the quality of medical services in the region", JOP "Romania - Ukraine - Republic of Moldova 2007-2013" – procuring medical equipment for the district hospital and training the medical staff.
  • Providing support for the project coordinator for project management
  • Supporting each activity of the project
  • Coordination of conferences, training
  • Performing public procurements according to Ukrainian law and the Practical Guide to Contract Procedures for EU External Actions
  • Translation of contracts, tender dossiers

• May 2011 - June 2012: Polilingua SRL, Chisinau, Moldova

  • Independent Contractor
  • Managed and successfully delivered a transcription project, which included 300 hours of audio and was completed by a team of 15 people.

• July 2010 – March 2011: Polilingua SRL, Chisinau, Moldova

  • SEO Specialist
  • The project website, a portal for free listing of vacation rentals by owners. The property was reviewed by the administrator before posting. Owners were offered a variety of tools for managing their listings.
  • Support of the project website - SEO, content update, verification, and publication of listings
  • Technical support of the clients by e-mail and a website feedback form
  • Development of the strategy of website promotion and extending the target audience of the project

• June 2006 – March 2009: "Dyvosvit Investment and Consulting Company" LLC, Chernivtsi, Ukraine

  • Manager / Accountant Assistant
  • The company provided services of accounting and administrative outsourcing for legal entities and individual entrepreneurs of the region.
  • Workflow maintenance and primary accounting papers processing
  • Working with clients’ requirements (data reception, documentation distribution, handling of notices and requests)
  • Adjustment and maintenance of the organization’s workstations and local area network

EDUCATION AND TRAINING

• 2003 - 2008: Chernivtsi National University, Economic Faculty

  • Master of Management, diploma with honors

• 2002 - 2003: First Kyiv Courses of Foreign Languages

  • English language courses

• 2014: International Academy of Finance and Investments of the Chamber of Commerce of Ukraine

  • Training courses on performing public procurements

• 2016: MobiDev Chernivtsi

  • Master class "How to develop a customer’s idea" by Maxim Slashchilin

• 2017: MobiDev Chernivtsi

  • Meetup "Manager’s travel notes" by Roman Prokofiev

• 2017: MobiDev Chernivtsi

  • Project management courses.