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WORK EXPERIENCE

MOLDINDCONBANK

Chisinau, Mar 2024 - Feb 2025

• Superior Parameterization Administrator | Core Banking Division of Information Technology Department
  • Managed core banking system parameterization by setting, adjusting, and removing products.
  • Aligned approved conditions with the system's technical functionality for optimal performance.
  • Implemented optimizations that enhanced operational efficiency across banking processes.
  • Adjusted parameters to ensure proper system functionality and reliability.
  • Ensured compliance with internal banking regulations and IT security policies.
  • Checked the parameters entered by colleagues, ensuring their accuracy.

Chisinau, Mar 2023 - Feb 2024

• Parameterization Administrator | Demand Management and Parameterization Division of Information Technology Department
  • Managed core banking system parameterization by setting, adjusting, and removing products.
  • Aligned approved conditions with the system's technical functionality for optimal performance.
  • Implemented optimizations that enhanced operational efficiency across banking processes.
  • Adjusted parameters to ensure proper system functionality and reliability.
  • Ensured compliance with internal banking regulations and IT security policies.

MOBIAS BANCA

Chisinau, Dec 2019 - Feb 2023

• Product Manager - Loans | Marketing, Commercial Communication, and Product Management Department
  • Development and creation of credit products, ensuring market competitiveness. Management of consumer and mortgage loans.
  • Creation of related promotion plans/campaigns and monitoring their development/execution in light of the recorded results.
  • Proposal for revision of prices and/or dedicated offers related to the respective products, depending on market developments and customer needs.
  • Implementation of digital banking solutions for loan applications and approvals.
  • Continuous improvement of the performance of its products, services, and processes, including the priority given to satisfying the needs and expectations of customers and other stakeholders.
  • Participation in training sessions for Bank staff for new products.
  • Contribution to market segmentation and selection of target customer groups.
  • Ensuring the development of workflows related to products and normative acts related to them.
  • Conducting market research and planning promotion strategies.

Chisinau, Oct 2018 - Nov 2019

• Senior Multimedia Client Advisor | Multi-Channel Department
  • Provided high-quality customer support across multiple digital channels.
  • Managed a support team, ensuring optimal service delivery. Provided support to the team to improve their capabilities, maximize their performance, and achieve the highest KPIs.
  • Developed customer engagement strategies to improve user experience.
  • Produced monthly/quarterly reports to analyze and identify customer needs.
  • Created telemarketing and CRM companies.
  • Participated in job interviews for new colleagues in the Multichannel department.
  • Taught new colleagues from the beginning of the training period to the stage of employment, receiving their examinations.

Chisinau, Dec 2016 - Oct 2018

• Multimedia Client Advisor | Multi-Channel Department
  • Assisting customers with banking operations via calls, emails, or banking applications.
  • Resolving customer queries, ensuring high satisfaction rates.
  • Improving communication processes within the department.
  • Contacting potential clients, hot calls.

STATE TAX SERVICE

Chisinau, Jan 2016 - Mar 2016

• Intern - Bachelor's Thesis Research
  • Conducted research on tax policies for the bachelor's thesis.
  • Analyzed fiscal data and financial regulations.
  • Gained practical knowledge of public finance administration.

EDUCATION

• MOLDOVA STATE UNIVERSITY, FACULTY OF ECONOMIC SCIENCES
  • Chisinau, 2018
    • Master's Degree in Public Finance and Taxation.
  • Chisinau, 2016
    • Bachelor of Science in Finance and Banking.
• LICEUL TEORETIC „MIHAI EMINESCU”
  • Edinet, 2013
    • High school diploma (Real Profile).

HOBBIES

• Traveling; All about cars; Sport - Fitness.

COURSE

• TEKWILL ACADEMY
  • Feb 2024 - May 2024
    • Database Administration & SQL Basics

SKILLS

• Communication & Leadership:

  • Strong analytical thinking and problem-solving abilities.
  • Excellent multitasking skills – implemented communication strategies across various industries.
  • The ability to work efficiently under pressure.
  • Proactive, adaptable, and results-driven approach.
  • Effective communication tailored to different audiences.
  • Strategic communication to achieve business objectives.

• Technical & IT:

  • Software & Tools: Microsoft Office (Word, Excel, PowerPoint, Outlook).
  • Banking & IT Systems: Mediatell Data, Ticketing, B2NG, Ibank, Master.
  • Collaboration Tools: Microsoft Teams, Zoom, Confluence, JIRA, 3CX.

• Teamwork & Project Management:

  • Led a support team as Senior Multimedia Client Advisor.
  • Participated in key banking projects, including the implementation of:
    • Ticketing System
    • OCRE (Operational Customer Relationship Environment)
    • B2NG (Core Banking System)
  • Developed and implemented product promotion strategies.

LANGUAGES

• Romanian, Russian, English