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ABOUT ME

Chief Operating Officer (COO) with a strong background in project management and IT operations. Experienced and people-oriented Manager with 3+ years of proven success in leading cross-functional teams and delivering digital products. Adept at organizing workflows, facilitating Agile ceremonies, and aligning stakeholders through clarity and documentation. Passionate about process improvement, team efficiency, and transparent communication. Known for reducing friction, optimizing team onboarding, and keeping delivery on track — even under pressure.

WORK EXPERIENCE

01/01/2025 – CURRENT Chisinau, Moldova
CHIEF OPERATING OFFICER ROUTE ONE GROUP

• Oversaw operations across IT, sales, marketing and finance departments
• Streamlined communication and reporting workflows across departments.
• Supported teams by removing blockers and facilitating cross-team collaboration
• Launched internal process improvements that led to 25% higher operational efficiency
• Guided team leads in defining KPIs and tracking delivery metrics
• Facilitated onboarding process for new employees, reducing ramp-up time by 40% and saving team leads ~5 hrs/week

01/2023 – 31/12/2024 Chisinau, Moldova
PROJECT MANAGER / PRODUCT OWNER / BA ROUTE ONE GROUP

• Delivered 6 websites, 2 mobile apps and ERP systems — from discovery to release
• Wrote and prioritized epics, user stories and tasks based on stakeholder interviews and competitive analysis
• Acted as the Product Owner for an internal ELD mobile app: created roadmap, defined MVP scope, maintained backlog
• Led backlog grooming sessions and synced priorities with business and technical teams
• Created and maintained clear, structured documentation for developers and QA teams
• Used Figma and Miro to map out user journeys, UX flows and wireframes
• Defined success metrics with stakeholders and tracked feature adoption post-release
• Conducted market research and benchmarks to shape positioning and validate features
• Maintained stakeholder alignment across departments using transparent reporting and demos

08/2022 – 01/2023 Chisinau, Moldova
MANUAL QA ROUTE ONE GROUP

• Wrote test cases and conducted regression and API testing
• Used Postman, Swagger and JMeter for backend verification
• Ensured compliance with FMCSA and HOS during testing of ELD system
• Assisted in writing technical specifications and preparing grooming materials

14/02/2021 – 15/08/2021 Chisinau, Moldova
TICKETING AGENT KIVORK

18/02/2019 – 14/02/2021 Chisinau, Moldova
FRAUD ANALYST KIVORK

21/08/2017 – 22/09/2018 Chisinau, Moldova
TRAVEL SALES AGENT INTERNATIONAL TRAVEL NETWORK

MANAGEMENT AND LEADERSHIP SKILLS

Core Skills

• Agile Project Delivery: Scrum, Kanban, facilitation of full Agile ceremonies (stand-ups, planning, reviews, retrospectives)
• Project Coordination: Sprint planning, task prioritization, backlog management, product roadmapping
• Stakeholder & Team Collaboration: Strong cross-functional coordination with developers, QA, UI/UX, marketing, sales, and business teams
• Tools & Platforms: Jira, Confluence, Notion, Figma, Excel, Storyblok, Shopify, Scribd
• Reporting & Visibility: Custom Jira dashboards, sprint & velocity metrics, Confluence documentation templates for weekly and executive-level reporting
• Documentation & Requirements: Writing and maintaining functional & non-functional requirements, user stories, epics, acceptance criteria, and regulatory documentation (FMCSA, HOS for ELD systems)
• Business Analysis & UX Thinking: User journey mapping, workflow visualization, wireframing, and process analysis to drive clarity and alignment
• Soft Skills: Clear communication, proactive conflict resolution, structured time management, team motivation, and problem-solving

EDUCATION AND TRAINING

02/2023 – 04/2023 Chisinau, Moldova
PROJECT MANAGEMENT COURSE Tekwill

01/03/2022 – 31/05/2022 Chisinau, Moldova
QA AUTOMATION INTERNSHIP Amdaris

01/07/2020 – 05/2021
GRAPHIC DESIGNER STEP IT Academy Moldova

05/10/2018 – 14/01/2019
FRONT-END DEVELOPER “Skill UP”

LANGUAGE SKILLS

Mother tongue(s): RUSSIAN
Other language(s):

• ENGLISH: C1 Listening, C1 Reading, C1 Spoken production, C1 Spoken interaction, C1 Writing
• ROMANIAN: C2 Listening, C2 Reading, C1 Spoken production, C1 Spoken interaction, C1 Writing

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user