Fișier CV încărcat

PROFESSIONAL SUMMARY

IT Project Manager with 10+ years of experience in IT, e-commerce, and digital projects. Managed 50+ projects simultaneously, increasing support profitability 3x. Implemented Agile processes, reducing time-to-market by 30%. Experienced in building PMO, CRM/ERP integrations, and business process automation. Strong leader and strategist, creating high-performing teams and optimizing workflows.

KEY SKILLS

• Project Management: Agile, Scrum, Kanban, Waterfall, PMP, PMO
• Tools: Jira, Trello, Confluence, Asana, Notion, Slack, MS Project, Miro
• Business Process Management: BPMN, UML, CRM/ERP (Zoho, SAP), System Integration
• Soft Skills: Leadership, Communication, Negotiation, Team Management

WORK EXPERIENCE

IT Project Manager | Delivery Manager
Digital Agency | 07.2021 – Present

• Led 50+ projects (e-commerce, SaaS, CRM), boosting profitability by 35%.
• Optimized project workflows, improving efficiency and client satisfaction.
• Implemented Agile methodologies (Scrum, Kanban) and automated key processes.
• Established seamless communication between development teams and clients (Ukraine, EU, USA).
• Introduced EVA analytics, enhancing budget control and risk management.

IT Project Manager | Head of PMO
MIRS | 02.2015 – 07.2021

• Built and managed a Project Management Office (PMO).
• Led CRM OneBox implementation and system automation.
• Integrated ERP, 1C, CRM, and e-commerce platforms.
• Designed customer journey maps, business logic, and analytics-driven improvements.
• Enhanced support efficiency and business process automation.

EDUCATION

• Odesa Polytechnic University | Computer Systems Engineering (2007)
• Odesa Regional Institute of Public Administration | Project Management (2012)

CERTIFICATIONS

• Google Project Management (2024)
• Service Design (2021)

LANGUAGES

• Ukrainian – Native
• English – Advanced (B2-C1)
• Russian – Fluent.