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Professional Experience:

• Aug 2019 to Jun 2020
  Spa and Recreation Assistant Manager
  Al Raha Beach Hotel Abu Dhabi 243 Rooms & 24 Villas
  Assists the Director of Spa & Recreation in the daily operation of the Gymnasium, Hydro massage pool, Beach operation, and Boat berthing.
  Selling Health club membership, pool & beach day passes, yoga classes, EMS classes, fitness training promotions, water sports activities, promotional packages, different types of massages, facial treatments, Sauna, Steam rooms, and Jacuzzi.
  In charge of the Spa & Recreation reception area.
  Conduct daily briefing and training to all associates (cleaning procedures, how to answer phone calls, handling guest complaints, fitness equipment operation, basic human anatomy and physiology, first aid and AED, cash handling, key handling, risk management, swimming pool water maintenance).

• Feb 2014 to July 2019
  Recreation Manager
  Marriott International - Aloft Hotel Abu Dhabi 408 Rooms
  Conducts training for associates; (cleaning procedures, how to answer phone calls, handling guest complaints, fitness equipment operation, basic human anatomy and physiology, First aid, CPR with AED, cash handling, key handling, risk management, swimming pool water maintenance).
  Emergency response team.
  Conducts risk assessment of the Health club department.
  Conducts hotel’s weekend Manager on duty.
  Conducts applicant screening and interview (Spa & Recreation Supervisors, Therapists, Fitness Instructor, Receptionist, Lifeguards, Attendants).
  Handling guest complaints.
  Selling Health club membership, pool day passes, pool party events, and fitness training promotions.
  Create a wellness program for Health club members.
  Conducts sales calls with the Sales & Marketing team.
  Prepares yearly CAPEX plan of the Health club department.
  Manage payroll and leave requests through Hits and purchase requests through ADACO.
  Conducts daily briefings to associates.
  Ensures that the associates strictly comply with the standard appearance, hygiene, and conduct.
  Inspects all relevant areas in the Recreation area.
  Check if the daily Logbook is up to date.
  Report maintenance issues and follow up.
  Reports to Deputy GM.

• April 2011 to Feb 2014
  Spa & Recreation Supervisor (In-charge) Multi-property Pre-opening 581 Rooms Renaissance, Marriott Courtyard, and MEA Doha City Center Hotel
  Conducts training to associates; (cleaning procedures, massage treatments, body treatments, how to answer phone calls, handling guest complaints, fitness equipment operation, basic human anatomy and physiology, first aid and AED, Concept software and Opera, cash handling, key handling, security measures, swimming pool water maintenance, sauna and steam operation, Jacuzzi operation).
  Selling Health club membership, pool day passes, yoga classes, power plates classes, fitness training promotions, different types of massages and facial treatments, Spa products and sportswear.
  Check swimming pool water temperature and chemical balance.
  Conducts applicant screening and interview.
  Handling guest complaints.
  Fitness Trainer.
  Conduct First aid and CPR as well as AED in case of emergency.
  Reports to Dir. of Recreation or Hotel Manager.
  Manage payroll and leave requests through OASYS and purchase requests through FMC.
  Conducts daily briefings to associates.
  Spa and Recreation in charge in the absence of my Director.
  Assign associates to their respective areas daily.
  Product inventory and revenue report.
  Associates’ review 30, 60, 90, 180 days and yearend evaluation.
  Ensures that the associates strictly comply with standard appearance, hygiene, and conduct.
  Greet and offer assistance to all the guests.
  Inspects all relevant areas and supervises all activities in Spa and Recreation.
  Check if the daily Log Book is up to date.
  Report maintenance issues and follow up.
  Ensures guest satisfaction through high associate morale and impeccable service.
  Prepare associate’s duty schedule for the month and training.

• Jun 2010 to March 2011
  Male Therapist Body & Soul Spa, Al Raha Beach Hotel Abu Dhabi 243 Rooms
  Check the massage room regularly and keep it always neat clean and ready to use.
  Check the items needed for massage if sufficient and inform the superior.
  Check the guest's vital signs before doing a massage if necessary.
  Explain to the guests the benefits of massage and give them the best massage.
  Conducts full body, head, neck & back, foot reflexology, and deep tissue massage as requested.
  Conducts Aromatherapy massage, Hot Stone massage, Shiatsu massage, and Balinese massage.
  Conducts Body scrub and Body polish treatment for the guest.
  Conducts phone calls and reminds clients about their massage appointments.

• February 2008 to Jun 2010
  Health Club Supervisor cum Therapist
  Emirates Concorde Hotel and Residence 176 Rooms
  Train associate according to set departmental standard Policies and Procedures.
  Assign associate to respective areas daily.
  Check associate standards for appearance, hygiene, and associate conduct.
  Offers assistance and help to all the guests and the Health Club associate.
  Inspect all relevant areas and supervise all activities to Fitness and Massage.
  Keeps daily Log Book and enters relevant information in the hand-over log for the next Shift.
  Enforces guest satisfaction through high associate morale and impeccable service.
  Prepare associate’s duty schedule for the month.
  Maintain swimming pool water chemicals within the standard level as to Dubai Municipality standards.
  Explain to the guests the benefits of massage and give them the best massage.
  Check the guest's vital signs before doing a massage if necessary.
  Conducts full body, head, neck & back, foot, aromatherapy, or deep tissue massage as requested.
  Create a Fitness program for Health club members.
  Conducts First aid and CPR as well as AED in case of emergency.
  Conducts applicant screening and interview.

• October 2006 – January 2008
  Massage Therapist / Health Club & Gym Attendant
  Emirates Concorde Hotel and Residence
  Check the massage room regularly and keep it always neat clean and ready to use.
  Check the items needed for massage if sufficient and inform the superior.
  Check the guest's vital signs before doing a massage if necessary.
  Explain to the guests the benefits of massage and give them the best massage.
  Conducts full body, head, neck & back, foot, aromatherapy, or deep tissue massage as requested.
  Conduct phone calls and remind the clients about their massage appointments.
  Assists the guests and members during fitness training.
  Report to the Superior all the complaints and write in the logbook all important matters.
  Conducts swimming pool water testing Chlorine & pH levels morning and afternoon.
  Conduct First aid in case of emergency.

• April 2003 to February 2006
  Store Assistant
  JB Galela Shopping Bags, Edsa Central Mandaluyong City, Philippines
  Product inventory
  Contact supplier and communicate products to be ordered
  Deposit daily sales in the bank
  Itemize different types of plastics and paper bags according to sizes and classification.
  Cashiering
  Schedule delivery time for the ordered products
  Personal driver

• February 2000 to March 2003
  Assistant Physical Therapist / Home Service Treatment
  St. Joseph Physical Therapy and Rehab Center, Balanga City, Bataan, Philippines
  Perform all types of evaluation on the newly rehabilitated patient/s
  Teach the PT interns how to use the PT modalities properly
  Monitor the frequency and intensity of the machines used by the interns
  Check the Progress note of the patient every after-treatment.
  Assists patients during their ROM exercises.
  Check patient’s Vital signs.
  Helps injured or ill people improve movement and manage pain.
  Educate and assisting patients on Self-care
  Conducts PT home service treatments
  Preventing loss of independence through exercise
  ADL skills training
  Helps injured or ill people improve movement and manage pain.
  Medical Cases Handled: Bamboo Spine, Bell’s Palsy, Cerebral palsy, Duchene Muscular Dystrophy, Fibromyalgia, Fracture, Frozen Shoulder, Geriatric Patients, Herniated Disc, Juvenile Rheumatoid Arthritis, Low Back Pain, Multiple Sclerosis, Myocardial Infarction, Osteo Arthritis, Parkinson’s Dse., Peripheral Vascular Disease, Rheumatoid Arthritis, Scoliosis, Shoulder Dislocation, Slipped Disc, Spinal Cord Injury, Stroke/CVA, Traumatic Brain Injury.

Educational Attainment:

• Bachelor of Science in Physical Therapy
  Our Lady of Fatima University Valenzuela City, Philippines

Skills:

• Leadership, Customer Service, Purchasing Management, Multitasking & Prioritizing, Selling skills, Attention to detail, Guest Satisfaction, Complaints Handling, Communication skills, Time management skills, Computer literate, Self-management, Reception, Business Etiquette, Ability to work under pressure, Guest Booking, Driving, Personal development, Service Operations, Problem-solving, Cooking, Cleaning, Emotional intelligence, First Aid, Massage therapy, Fitness training.

System Knowledge:

• OASYS payroll, FMC purchasing request, HITS payroll, ADACO purchasing request, MICROS, CONCEPT spa soft, OPERA basic operation, PAYTRAX payroll, FBM purchasing request, TOUCHE POS, MS office.

Eligibility:

• Assisting Client in Administering Prescribed Medication Caregiving Elderly NC ll (TESDA) 20th May 2024
• Performing Specialty Care Procedures Caregiving Elderly NC ll (TESDA) 2nd May 2024
• Performing Caring Skills Caregiving Elderly NC ll (TESDA) 10th May 2024
• Participating in the Implementation and Monitoring of Client's Care Plan Caregiving Elderly NC ll (TESDA) 24th April 2024
• Developing the Ability to Recognize Aging Process Caregiving Elderly NC ll (TESDA) 22nd April 2024
• Introduction to Caregiving Elderly NC ll (TESDA) 12th April 2024
• Introduction to Automotive Servicing (TESDA) 24th February 2024
• PRC licensed Real Estate Sales Agent
• Covid -19 Fully Vaccinated (Janssen/Janssen); 1st Booster AstraZeneca; 2nd Booster Pfizer
• Valid UAE Driving License up to October 2025 (light vehicle AT)
• Valid Philippines Professional Driving License up to July 2033
• HABC Level 2 Emergency First Aid at Work (QCF) Aloft Hotel Abu Dhabi, UAE (17 July, 2021)
• Personal Trainer (IFA) (Nov. 03, 2012)
• DOHM licensed Massage Therapist: 26th April 2007 Dubai, U.A.E.