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SUMMARY

I am a skilled technician with extensive practical experience in troubleshooting, maintaining, and repairing complex systems. My skills include improving team productivity through effective training and support, and experience working with outsiders. I am recognized for delivering high-quality service in challenging environments, focusing on customer satisfaction, and continuously improving my technical skills to ensure optimal equipment performance.

KEY ACHIEVEMENTS

• Recognized for enhancing customer satisfaction through expert troubleshooting and efficient equipment repairs

EXPERIENCE

Technician
BD-T CORPORATION
08/2021 - Present
Dhaka, Bangladesh

• Company specializing in technical systems and solutions
• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines
• Performed troubleshooting and diagnosis on malfunctioning equipment
• Increased customer satisfaction with prompt and knowledgeable support for various technical issues
• Trained new technicians on standard operating procedures, ensuring consistency across the team
• Optimized system performance through testing and analysis
• Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail
• Streamlined processes by implementing efficient workflows and improving technician training programs
• Enhanced team productivity with thorough training on new technologies and procedures
• Supported project management teams with expert technical advice, contributing to successful project completions
• Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs
• Checked, repaired, and repacked survival equipment to meet specifications
• Researched and implemented new technologies and equipment
• Worked with diverse types of weather and ground conditions

LANGUAGES

• Bengali: Native
• Hindi: Native
• English: Proficient

INTERESTS

• Traveling: I have loved to travel since I was a child

EDUCATION

Secondary School Certificate
Dider Model High School
08/2016 - 04/2018
Comilla, Bangladesh