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SUMMARY Highly accomplished IT professional with 7+ years of hands-on experience spanning Telecommunications, Internal IT Support, and Salesforce Administration. Proven ability to troubleshoot and manage complex global IT environments supporting 1000+ employees. Expert in high-volume technical support, network configuration, and translating complex technical information into easily understandable terms. Possesses Initiative, Foresight, and the ability to work under pressure in fast-paced environments.

EXPERIENCE Information System Engineer
Gilat Satellite Networks
February 2024 - Present, Chişinău, Moldova

• Provided high-level Tier 3 internal IT support for over 1000 employees globally, focusing on critical business applications and infrastructure stability.
• Managed and troubleshoted multiple complex systems used by employees globally, including Salesforce, SAP, and travel systems.
• Managed the internal ticketing system, SysAid, overseeing ticket queues and ensuring timely resolution of high-priority system incidents.

Salesforce Administrator / Application Specialist
Gilat Satellite Networks
December 2021 - February 2024, Chișinău, Moldova

• Served as the primary technical resource for Salesforce Administration and application support for internal teams.
• Created and managed reports and dashboards, and handled multiple custom requests from employees to enhance data visibility and internal workflows.
• Provided support and training to users, expertly relaying complex technical information to non-technical staff to increase application adoption and efficiency.

Help Desk Operator
Gilat Satellite Networks
March 2018 - December 2021, Chişinău, Moldova

• Provided first line support to the company's 1000+ employees globally through calls, email, and chat.
• Handled crucial administrative tasks including user creation in Active Directory and user administration in IT systems.
• Managed email administration (whitelist/block) and diagnosed/resolved hardware, software, and network access issues.

Telecommunication Engineer (Team Leader)
Moldtelecom
January 2018 - February 2018, Chișinău, Moldova

• Managed the daily workflow for a small team of support technicians, serving as the first point of escalation for complex network issues.

Telecommunication Engineer
Moldtelecom
August 2016 - January 2018, Chişinău, Moldova

• Managed a high-volume external support environment, successfully handling an average of 120 technical calls per day, demonstrating exceptional capacity for rapid diagnostics.
• Managed escalated cases and performed proactive call-backs to customers to maintain high satisfaction and resolve long-standing issues.
• Specialized in network troubleshooting and configuration, including Layer 2 switching, DNS, DHCP, VPN, VLAN, and Firewall services.

Internet Technician
Moldtelecom
April 2016 - August 2016, Chişinău, Moldova

• Provided technical support for Internet Provider Clients.
• Focused on customer service and business customer service.

EDUCATION Bachelor of Science in Information Technology
Technical University of Moldova • 2019

SKILLS Salesforce Administration, SysAid (Support ticketing tool), SAP, Travel Systems, User Administration, Email Administration
DNS, DHCP, VPN, VLAN, Firewall Configuration, Layer 2 Switching, OSI/TCP-IP Model, Network Troubleshooting
Windows 11, Windows 10, Server 2008/2012 R2, Active Directory (Maintenance/Troubleshooting)
Initiative, Foresight, Process Improvement, Quick Thinking, Quick Learning, Ability to Work Under Pressure, Patience, Strong Communication Skills, Ability to Relay Technical Information in Easy Understanding Manner, Analytical thinking, Problem Solving, Professionalism
Romanian, English, Russian