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ADDRESS

Grenoble 157 ap.20
Chisinau, 2025 Republic Of Moldova

EDUCATION

• No Degree: Business And Administration
  University of Political And Economic Studies "C. S, Chisinau"

• High School Diploma
  Litterarum Lyceum, Chisinau, May 2017

LANGUAGES

• Romanian: Native language
• English: Advanced (C1)
• Russian: Upper intermediate (B2)

SKILLS

• Route Planning and Adjustment
• Paperwork Submission
• Trucking Dispatching
• Driver Routing
• Driver Relations
• Rate Negotiations
• Production Targets

WORK HISTORY

• June 2024 - July 2025
  C1 Transportation - Dispatcher, Chisinau, Republic of Moldova

• August 2022 - March 2024
  NovaLines Inc. - Dispatcher, Chisinau, Republic of Moldova

  • Negotiation of rates for better freight price
  • Daily communication with driver and broker (updates)
  • Better area analyzation

• October 2019 - July 2022
  K1 Transfreight Inc. - Dispatcher, Chisinau, Republic of Moldova

  • Directed dispatching, routing and tracking of fleet vehicles.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Planned, organised and managed driver's routes for better prices.

• July 2018 - September 2019
  AUTODOC AG - Call Center Customer Service Representative, Chisinau, Republic of Moldova

  • Documented and detailed calls and complaints using call center's CRM database.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

PROFESSIONAL SUMMARY

Reliable Dispatcher with 4.5 years of experience. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Effective at maintaining tight schedules and keeping callers satisfied and drivers safe. Enthusiastic about driving improvements to business operations. Adept at coordinating schedules and field personnel to provide efficient service to callers.