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CALL CENTER CONSULTANT

WORK EXPERIENCE

ATEHNO SRL, Chișinău
June 2024 – April 2025

• Handling phone calls and guiding customers through the website and order platform
• Providing in-store assistance to customers with electronic products (phones, computers, accessories)
• Preparing online orders for delivery or in-store pickup
• Resolving customer issues related to orders, deliveries, and product information via phone or online communication
• Using the 1C software to manage inventory and check product availability for bids
• Checking product quantity and packaging before shipment for offers and procurement procedures

EDUCATION

Academy of Economic Studies of Moldova (ASEM) – Chișinău
2023 – Present
Major: IT – Computer Programming

Theoretical High School “Gheorghe Călinescu” – Chișinău
2020 – 2023
Motivated student with 1 year of experience in the call center field, involving both cold calls and sales calls. Eager to join a dynamic company where I can actively contribute to achieving team goals and further develop my professional skills.

SKILLS

• Customer consulting and support
• Experience with online platforms and order management
• Active listening and effective communication
• Strong organizational skills and attention to detail
• Fast and accurate typing
• Teamwork in fast-paced environments
• Microsoft Office (Word, Excel)
• 1C inventory management software

LANGUAGES

• Russian - Fluent
• Romana - Native
• Engleza - C1 (advanced)

Available for immediate employment – Part-time / Full-time