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ABOUT ME
Results-driven specialist with 5+ years of experience in customer support, sales, and SMM. Adept at handling client inquiries, resolving issues efficiently, and promoting products through creative communication. Fluent in English (B1), Romanian (B2), and Russian (native), enabling seamless interaction with diverse audiences. Passionate about delivering exceptional service, optimizing online platforms (e.g., eBay), and contributing to team success in dynamic environments.

WORK EXPERIENCE

BEL-NB – Chishinau, Moldova
City: Chishinau | Country: Moldova
SMM Manager
[14/10/2018 – 09/05/2020]
Responsibilities:

• Content Creation – Developing engaging content (posts, images, videos) that showcases products like trophies, keychains, and souvenirs.
• Community Engagement – Interacting with followers, responding to comments and messages, and fostering a loyal online community.
• Audience Analysis – Analyzing audience data to identify preferences and trends, adjusting strategies accordingly.
• Collaboration with Other Teams – Working with design and product teams to ensure social media content is visually appealing and accurately represents products.

Requirements:

• Understanding of social media platforms (Instagram, Facebook, etc.).
• Excellent written and visual communication skills.
• Creativity and ability to create visually engaging content.

Srl Qwernik – Chishinau, Moldova
City: Chishinau | Country: Moldova
Online Customer Support Consultant (English)
[09/10/2020 – 17/11/2024]
Responsibilities:

• Customer Assistance – Providing prompt, friendly, and effective support to customers via chat, email, and social media in English.
• Inquiry Resolution – Answering questions related to products, services, orders, and policies to ensure customer satisfaction.
• Order Tracking and Issue Resolution – Assisting customers with tracking orders, addressing complaints, and resolving issues promptly.
• Product Information – Delivering accurate information about product features, availability, and promotions.
• Documentation – Keeping detailed and accurate records of customer interactions and follow-ups in the company’s CRM system.

Requirements:

• Proficiency in English (B2)
• Communication and problem-solving skills.
• Familiarity with CRM software and online chat tools.

Micoro Group – Chishinau, Moldova
City: Chishinau | Country: Moldova
Furniture Sales Operator
[09/11/2015 – 17/08/2018]

• Order processing
• Customer consultation on product inquiries
• Providing information on delivery options and payment terms
• Catalog and pricing management
• Informing customers about product availability, promotions, and discounts
• Customer relationship management
• Engaging with new and returning customers
• Preparing proposals to increase interest in products
• Use of inventory and sales software
• Recording sales and tracking orders

EDUCATION AND TRAINING

English Language Course
Studium md [06/07/2020 – 12/07/2022]
City: Chishinau | Country: Moldova
Field(s) of study: Education | Final grade: B+ | Level in EQF: EQF level 5 | NQF Level: Certificate
Main subject / occupational skills covered:

• English Language Proficiency – Focus on grammar, vocabulary, and sentence structure for effective communication.
• Speaking and Listening Skills – Training in conversational English, pronunciation, and comprehension for clear verbal communication.
• Reading and Writing Skills – Development of reading comprehension and written expression, including formal and informal writing styles.
• Business English – Practical language skills for professional settings, including emails, presentations, and meetings.
• Cultural Awareness – Exposure to cultural nuances and idiomatic expressions for more natural interaction with native speakers.

SEO Basics (Free Course)
School Seo [05/07/2018 – 20/09/2018]
City: Chishinau | Country: Moldova
Field(s) of study: Education | Level in EQF: EQF level 2
Main subject / occupational skills covered:

• SEO Fundamentals – Introduction to search engine optimization principles, including keyword research, on-page and off-page SEO.
• Keyword Research – Techniques for identifying relevant keywords to improve website visibility and attract target audiences.
• Content Optimization – Strategies for optimizing content to rank higher in search engine results.
• Technical SEO – Basics of website structure, meta tags, and mobile optimization for better search engine indexing.
• SEO Tools – Familiarity with tools like Google Analytics, Google Search Console, and keyword research platforms.
• Performance Tracking – Understanding of metrics to analyze and improve SEO performance over time.

Graphic designer
School of design at the Polytechnic University [01/09/2015 – 01/09/2017]
City: Chishinau | Country: Moldova
Field(s) of study: Education | Level in EQF: EQF level 3
Main subject / occupational skills covered:

• Academic drawing
• Composition
• Design projects

LANGUAGE SKILLS
Mother tongue(s): Russian
Other language(s):

• English
• Romanian

LISTENING B2
READING B2
WRITING B2
LISTENING C1
READING C1
WRITING B2
SPOKEN PRODUCTION B1
SPOKEN INTERACTION B1
SPOKEN PRODUCTION B2
SPOKEN INTERACTION B2

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

SKILLS

• Google (Drive, Gmail, Google Docs, Google Slides, Google Spreadsheets)
• Adobe Illustrator
• Davinci Resolve Studio
• Autodesk 3DMax
• Ableton live
• Content Management System (WordPress)
• Adobe Photoshop
• Adobe Premiere
• Adobe AfterEffects