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LOGISTICS OPERATIONAL MANAGER

TECHNICAL SKILLS

• MS Office
• CRM Systems (Descartes Aljex, Ortec, 3GTMS)
• Tracking application

PERSONAL PROFILE

Hello! My name is Sergey, and I have over 4 years of experience in the logistics services industry. I have managed thousands of shipments, dispatched multiple trucks, ensuring timely delivery of urgent cargo and working closely with customers. I excel at optimizing operations, effective negotiation, and quick problem solving. With strong management and communication skills, as well as attention to details. Worked as a broker and dispatcher specifically with 53ft refrigerated trucks. My goal is to use my knowledge and skills in the industry to support the growth and efficiency of your logistics operations.

WORK EXPERIENCE

• Managed shipments of 50+ loads per day, calls/emails with carriers regarding shipment status (reefer temperature, equipment, etc.)
• Collaborated with customer cross-functional teams to provide effective solutions for customer needs and promptly resolve issues.
• Overseeing and managing daily operations and ensuring the efficient transportation and delivery of goods interacting with various company departments.
• Contacted a large number of facilities to schedule appointments for deliveries, loadings or notify of various kinds of unexpected delays.

EXPERTISE

• Logistics services
• Operational Manager
• Competitive market research

LANGUAGES

• Ukrainian
• Russian
• English

SOFT SKILLS

• Multi-Tasking
• Supervising
• Prioritization
• Adaptability
• Time-Management
• Communication

WORK EXPERIENCE

• Logistics Coordinator at Shram Logistics Solutions

  • Jun 2021 – Nov 2024

• Dispatcher at CTS Express Inc

  • Nov 2024 – Jun 2025
  • Dispatching and routing of company vehicles, successfully managing a fleet of 6 drivers to achieve maximum efficiency.
  • Managed daily dispatch operations, ensuring timely load assignments for truck drivers across multiple routes.
  • Maintained detailed records of load assignments and driver information in the database.
  • Negotiated competitive rates with brokers to maximize profitability and ensure high-quality service.
  • Analyzed inbound/outbound flows for more profitable areas to maximize monthly results.