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PROFESSIONAL SUMMARY

• Managing customer accounts and ensuring smooth operations within the shipping company.
• Maintaining customer relations, addressing any concerns or issues, coordinating shipments.
• Invoice management and financial reporting.
• Providing excellent customer service.
• Responsible for overseeing fuel operations including procurement, usage tracking, and cost management.
• Monitoring fuel consumption, negotiating fuel prices, analyzing data to optimize fuel efficiency.

SKILLS

• Account Management
• Customer Service
• Customer Satisfaction
• Teamwork and Collaboration
• Client Relations
• Time Management
• Accounts Payable and Accounts Receivable
• Issue Resolution
• QB, CPS, QQ, MONDAY, EZLOADS

WORK HISTORY

June 2024 - April 2025
Accounting | Prostar Logistics | Chisinau

• Detail-oriented and reliable accounting professional with 6 years of experience in financial operations within the trucking and transportation industry.
• Proven track record in managing accounts payable/receivable, reconciling fuel and maintenance expenses, preparing financial reports.
• Coordinate with dispatch and safety departments to validate route and load data, managed all vendor payments including fuel, repairs, lease agreements, and factoring companies.

August 2019 - May 2024
Account Manager | Data Drive SRL | Chisinau

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Understanding the trucking and transportation industry, including key players, market trends, and regulatory requirements.
• Maintain detailed financial records, including income, expenses, and assets for the trucking company.
• Process invoices from vendors, clients, accurately and in a timely manner.
• Monitor and control expenses related to fuel and other operational costs.
• Calculate and process payroll for truck drivers and other employees, ensuring accurate and timely payments.
• Generate financial reports, such as profit and loss statements, balance sheet, reports with discounts.
• Strong analytical and problem-solving for financial analysis and decision-making.
• Respond to customer inquiries via phone, email, or chat in a prompt and courteous manner.
• Investigate and resolve fuel-related issues, such as incorrect charges, fuel card problems.
• Assist customers with account setup, fuel card activation, and account maintenance.
• Provide technical support for fuel card systems, online portals, and mobile apps.
• Handle transactions related to fuel payments, refunds, and credits.
• Share information about fuel prices, availability, and promotions with customers.
• Collaborate with internal teams, such as sales, operations, and billing, to ensure seamless customer support.
• Strong sales skills to attract and retain trucking clients, as well as negotiation skills to secure favorable deals and contracts.

April 2019 - July 2019
Sales and Marketing Manager | AZ Global Consulting | Chisinau

• Conducted market research to identify new business opportunities and stay ahead of industry trends.
• Analyzed sales and marketing data for improved strategies.
• Improved brand visibility with well-executed promotional campaigns and engaging social media content.
• Developed sales strategy based on research of consumer buying trends and market conditions.

EDUCATION

June 2019
Master of Science: Philology
Dimitre Cantemir, Chisinau, Moldova

LANGUAGES

• Romanian: Native language
• English: C1 Advanced
• Russian: C1 Advanced.