
Special Services Agent
Business-Tickets
27 iulie 2025
Chișinău, Сentru
Orice experiență
1 500 – 2 000 dolari
Full-time
Orice studii
În locația angajatorului
Angajăm și persoane cu dizabilități
Special Services Agent
Are you a chargeback professional with a proven track record in handling high-volume disputes and fraud prevention - specifically in the travel or airline industry?
The Business-Tickets company, a growing leader in global air ticket sales, is looking for a Chargeback Specialist with prior experience in managing complex chargeback cases and protecting revenue streams in the fast-moving world of air travel.
What You'll Do:
- Monitor, investigate, and respond to chargeback claims and payment disputes.
- Analyze booking patterns for potential fraud or misuse.
- Liaise with banks, payment processors, and customers to resolve cases efficiently.
- Collaborate with customer service and finance teams to gather supporting evidence.
- Maintain detailed records of all disputes and resolution statuses.
- Build strong evidence files using GDS data, PNRs, and transaction histories.
- Stay updated on airline industry regulations and card network chargeback rules (Visa, MasterCard, AmEx, etc.).
- Experience in chargeback management, fraud analysis, or payment processing (preferably in travel and airline sectors).
- Strong communication and dispute resolution skills.
- Attention to detail, documentation, and deadlines.
- Familiarity with GDS systems (Amadeus, Sabre, etc.) is a plus but not mandatory.
- Knowledge of PCI compliance and travel booking flows is a bonus.
- Be part of a high-growth, international air travel company.
- Competitive base salary: $1,700 USD/month, with potential for increase based on experience and results.
- Supportive and collaborative team environment.
- Opportunities for career growth and professional development.
E-mail: stefan@business-tickets.com
+37360342097
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