Senior Team Leader

Ideal Candidate:

• Understanding of the principles of outsourced contact center operations: experience in customer support.
• Organizational skills: high self-organization, discipline, punctuality, responsibility for the team.
• Team approach: focus on team results and elimination of inconsistencies in work.
• Work experience: at least 3 years of experience in a call center or customer service.
• Management experience: at least 2 years as a Senior Team Leader or similar position.
• Knowledge of English - at least B2.

︊︉️︍︃︃️️︇︈︋︎︁︁︎︎︈︍︊︄︌︊︁︀︍︇︆Job Description:

• KPI analysis and improvement: analysis of key performance indicators, development and implementation of improvements.
• Team management: maintaining efficiency and identifying risks that may affect the quality of work. Development, providing feedback, 1:1.
• Managing work schedules: communication with the analytical department to ensure proper coverage, weekly schedule adjustments.
• Communication: high level of interaction with internal teams.
• Preparation of presentations: skills in creating presentations, delivering them.
• Organizing meetings: Conducting the necessary meetings to ensure clarity of processes and team efficiency.
• Financial reports: submission, tracking and control of working hours, salaries and bonuses.
• Mentoring: Providing guidance and support to newcomers.

We offer:

• Stable salary: competitive salary level.
• Convenient work schedule: five-day work week (5/2), from 9:00 to 18:00.
• Possibility of remote work.
• Opportunities for development: professional growth in an international dynamic company with career prospects.