Operations Manager — Reefer Dispatch
AFC CENTER
14 octombrie 2025
Chișinău, Telecentru
De la 2 ani
Full-time
Orice studii
În locația angajatorului
We are hiring!
Operations Manager — Reefer Dispatch
We’re a fast-growing American logistics company expanding our refrigerated (reefer) operations. We’re seeking a hands-on Operations Manager (Reefer Dispatch)to lead a high-performing team, scale processes, and deliver outstanding results for our drivers, brokers, and customers.
What You’ll Do
Send your CV to HR@AFCTEAM.MD or call +373 677 944 38.
Website: AFCTEAM.MD
- Lead, coach, and develop a team of reefer dispatchers (hiring, training, performance, schedules).
- Own daily operations for a multi-truck reefer fleet: planning, load coverage, routing, and service recovery.
- Monitor cold-chain integrity and appointment compliance; minimize delays, layovers, and claims.
- Negotiate with brokers/carriers; maximize revenue per truck, reduce empty miles, recover accessorials (detention/TONU/lumper).
- Track and improve KPIs: OTD%, RPM, revenue per truck/week, empty mile %, claim rate, driver retention, customer scorecards.
- Drive cross-team collaboration (Safety, Accounting, Recruiting, Maintenance).
- Standardize SOPs, shift handoffs, and TMS/dispatch workflows; escalate issues quickly and decisively.
- Handle customer escalations professionally and keep stakeholders informed.
- 2+ years in U.S. trucking operations with reefer dispatch experience; 1+ year leading a team.
- Strong English communication (Russian/Romanian a plus). Calm under pressure, solution-driven.
- Confident with TMS/ELD/dispatch tools and load boards; Excel/Google Sheets basics.
- Proven broker negotiation skills and understanding of cold-chain specifics (appointments, lumpers, temp control).
- Detail-oriented, organized, and comfortable with the 15:00–00:00 schedule.
- Competitive salary + performance bonuses tied to clear KPIs.
- Official employment and full social package.
- A supportive culture with real decision-making authority.
- Paid training, documented SOPs, and continuous growth opportunities.
- The chance to scale a modern reefer operation inside a growing company.
Send your CV to HR@AFCTEAM.MD or call +373 677 944 38.
Website: AFCTEAM.MD
E-mail: HR@AFCTEAM.MD
Call: 067794438
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