Monitoring Analyst

We are looking for a Monitoring Analyst who will be responsible for handling incidents according to the Incident Process and is a part of Customer Service.

You are going to be responsible for the quickly troubleshooting process providing a good analysis of an incident and a solution to it in order to restore the disturbed service as soon as possible.

Take a look at your responsibilities:

• Monitor the Incidents and manage workload in their respective queues to ensure that Service Level Agreement is respected;
• Investigate, diagnose and report incidents found;
• Determines if an incident needs to be escalated according to the priority of the issue;
• Verify that the incident is resolved and close the incident;
• Participate in Continual Service Improvement;
• Recording the problems encountered and techniques used to solve it for future reference.

Your path to success requires:

• Basic SQL knowledge;
• Proven experience with several operating systems and monitoring tools is considered a strong advantage;
• Experience with Windows, Linux operating systems;
• Basic Knowledge of hardware components and server equipment;
• Availability for evening shifts;
• Good knowledge of English is required;
• Bachelor's Degree in Computer Sciences is good to have.

Benefits of joining Stefanini:

• A dynamic and multinational environment with dedicated professionals who are ready to share their knowledge with you;
• Professional training;
• Continuous career growth opportunities;
• Competitive salary package;
• Special referral bonuses for recommending your friends;
• Additional Health Insurance.

[Re]Imagine your career with us! Send your resume at HR.Jobsmd@stefanini.com.