English-speaking Support Specialist

TrackEnsure is an IT product company with 1,000 specialists.

Our product is used daily by both large logistics companies and drivers on the road. That is why we are looking for someone who will be a reliable support for our customers — someone who will listen carefully, give advice, resolve requests, and help find answers. If you enjoy communicating with people, know how to explain complex things in simple terms, and want to see the results of your work, keep reading.

We work with people — and we love it.

What does that really mean? It means we’re always on the lookout for talented, vibrant individuals to become part of our energetic crew. We believe that in customer support, our team members should reflect a positive, approachable, and proactive mindset. For the right candidate, that warm and friendly tone just flows effortlessly. The position is open for those ready to work with customers based in the U.S., so your schedule will align with American business hours.

Feel like it’s about you? Let’s talk!

Benefits 4 you:

• Vacation when you need it, sick leave when required
• We care about your balance and health.Work from wherever is convenient. Hybrid format: you can work from home, from the office, or combine the two. Choose what is most convenient for you.
• Transparent growth and fair pay reviews. Regular performance reviews and fair pay increases. We recognize effort and support development.
• English — don't lose it, develop it. Online English courses. Health above all else: Compensation for medical expenses — from pills to tests and professional services.
• Move forward — literally and figuratively. Online sports classes with professional trainers from day one.Together — not only at work. Corporate events, team building, meetings, and just a cozy atmosphere. Workdays are more fun when you have a great team around you.

Key skills for success in this role:

• Excellent verbal and written communication skills in English and Russian
• Willingness and ability to work with large volumes of information
• Responsibility and attention to detail
• Flexibility and a results-oriented approach with a «can-do» attitude
• Ability to find solutions independently
• Skill in diplomatically handling non-standard situations

Would be a plus:

• Experience in Support or Customer Car
• Experience working with telephony systems
• Ability to quickly digest information and communicate it clearly
• You find meaning and joy in helping others succeed and are genuinely curious about what truly motivates users

What you will be dealing with:

1. Working on a schedule (4 days a week) - Mon, Tue - 11:30 p.m. to 7:30 a.m. Sat-Sun - 3:00 p.m. to 11:30 p.m.
2. Providing telephone support to company customers on issues related to the mobile application and system (which helps organize and record their working hours in accordance with established rules).
3. Consulting customers via email, analyzing requests, providing detailed instructions on how to use the application and system functions, and resolving individual situations.
4. Working with the company's internal systems to verify customer account information, analyze user actions in the application, and provide recommendations on how to keep records correctly.

We look forward to meeting you and are ready to help you take this step forward.