English speaking Customer Support Operator

AUTODOC is a technology company with a leading e-commerce platform for vehicle parts and accessories in Europe. Founded in 2008 in Berlin, we are now 5,000 people from 68 nationalities, collaborating to make mobility easy and sustainable. By placing technology at the core of everything we do, we manage to serve customers in 27 European countries in 23 languages. Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue.  The Contact Center department consists of more than 600 people working from Germany, Portugal, Ukraine, Moldova. We find a common language with clients from 27 countries of the world. We are looking for Representatives in our Contact Center (m/f/d) in Lisbon that speak German.

Part of AUTODOC is ATD Technologies S. R. L., which was established in 2019 and has already the status of a resident of the information technology park “Moldova IT Park". All the main resources of the company "ATD Technologies" S. R. L. are aimed to provide technical support and services for AUTODOC.

What will you be doing?

• Helping us to develop our Customer Experience by providing excellent customer service in voice and writing.
• Guiding our customers to make the right order decisions. 
• Clarifying the status of orders
• Processing complaints
• Various inbound services
• We have a well -built process, there are templates and horseshoes, you will always know what to do

What should you bring with you?

• advanced English skills C2 (speaking and grammar);
• call-center previous work experience is an advantage;
• basic PC user;
• vigilance, attention to details, team-work skills;
• ambition to acquire learning skills;
• target-oriented person. 

What can we offer:

• Full time (40h a week) or part time (27,5h a week)
• Monday-Saturday 9:00am - 21:30pm (8h/5,5h rotational shift)
• 2 days a week days off
• Work location: Chișinău, Balti office or remotely
• Competitive salary based on your professional experience
• International career in a multicultural environment with lots of opportunities to grow
• Professional growth - 650 e-courses focusing on Leadership and different soft skills
• Free company events and activities
• Free English and German language classes
• Refer a Friend Program with attractive incentives
• Annual vacation of 28 calendar days + a day off on a birthday
• Gym in the office and recreation room with games
• Fruit days.

Send your CV to hr@atd.md!