Customer Support Operator (Night Shift)

About the company:
Paynet specializes in B2B and B2C technology projectsin the financial services (Fintech) sector, such as electronic payment processing, customer loyalty management systems, e-money services, and online payment acceptance solutions.
Our core values are innovation, quality, and customer satisfaction. We strive to deliver the best solutions and services, continuously seek new growth opportunities, and stay up to date with the latest trends and technologies in the industry.

Role Summary:
We are looking for a reliable and detail-oriented Customer Support Operator (Night Shift) who will provide assistance to agents and clients, ensure smooth payment operations, and support system error resolution. This role requires strong communication skills, attention to detail, and the ability to work independently during night hours.

Responsibilities:

• Consult agents and clients via phone;
• Prepare daily and monthly reports;
• Process incoming emails and provide responses to clients;
• Cancel and analyze payments when required;
• Check daily system errors and resolve them promptly;
• Maintain records of POS terminals and provide necessary support to partner agents using them;
• Provide information and support to agents and clients on www.paynet.md
  

Candidate requirements:

• Confident PC and MS Excel skills;
• Hardworking, fast learner, and result-oriented;
• Ability to work independently during night shifts;
• Team player with strong communication and persuasion skills;
• Fluency in Romanian and Russian;
• Minimum 1 year of relevant experience is an advantage;
• Knowledge of IT systems is a plus.

We offer:

• Participation in exciting and large-scale projects;
• Challenging and engaging tasks that help develop your skills;
• Competitive salary, reviewed annually, along with a full social package;
• Comfortable work environment with an excellent work-life balance;
• Stable work schedule (2/2, 20:00-08:00), with a one-hour break;
• Free English language courses;
• Opportunities for personal and professional development, including additional courses;
• Team-building activities, corporate gifts, and bonuses for special occasions (e.g., birthday, childbirth);
• Cozy office located near Valea Trandafirilor Park, at Decebal 6 (Botanica);
• Coffee and snacks at the office to keep you energized and in a good mood.

To apply for this position, please send your CV to hr.office@paynet.md with the subject line: Customer Support Operator (Night Shift).

Selected candidates will be invited for an interview.