We are looking for a Senior Atlassian Engineer. Our new colleague will take a part of the retail management system for the one of the biggest RMS providers in Europe.

Job Responsibilities:

• Maintaining our Atlassian Cloud platform (Jira, Confluence, Trello and their addons) in optimal operational conditions (Cost, Performance, Availability);
• Analyzing new issues or demands, understanding the impacts and delivering high quality developments to maintain a robust and high performing platform;
• Proposing and implementing new ideas to streamline processes, automate tasks, eliminating manual work;
• Offering ongoing support and expert guidance to our user community. Technical Skills and Experience.

Job requirements:

• A minimum of five years of experience in administering and maintaining JIRA Cloud (Jira Software and Service Management) as well as Confluence Cloud;
• Expertise in basic Jira configuration: Project settings, Work Type, Workflow, Screen, Field configurations.
• Expertise in identity and access management in the Atlassian space (roles, users, groups, product access management);
• Expertise in scripting via the 'Scriptrunner' addon (Workflow scripts, Listeners…) and configuring rules via 'Automation for Jira';
• Experience in real time integration (APIs) development with Atlassian Products is considered as beneficial;
• Experience in one of the following addons: Tempo Timesheet, Asset (Insights), eazyB, External Share for ConfluenceI, XRay is also considered as beneficial;
• Expperience in Enterprise Data Management;
• Sound understanding of information security principles;
• Knowledge of MS Entra is beneficial;
• Being familiar with agile ways of working;
• Confident leadership and good communication skills with both technical and non-technical stakeholders;
• Strong analytical and problem-solving skills and the ability to create consensus on the way forward.

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

What we offer

• You will find here not only a challenging and interesting workplace, but also a rewarding work experience, with competitive compensation and benefit packages:
• A dynamic and multinational environment with dedicated professionals who are ready to share their knowledge with you;
• Soft skills and technical training for current and emerging products and technologies;
• Career development: opportunity to grow within the team;
• Special referral bonuses for recommending your friends;
• Private Medical subscription;
• Meal tickets;
• Extra vacation days;
• Flexible working hours and work from home, aligned with project needs;
• Friendly team who is eager to meet you.

Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

What's next?
It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity.
The recruitment process starts with an HR discussion, followed by a technical test and a final talk with the hiring manager.

About us
We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients. We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses. If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini

Group is your place.
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on www.stefanini.com and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues.

We want to inform you that there are currently scams targeting job seekers by falsely using our company"s name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.

Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.
If you suspect you"ve been targeted, please contact us immediately at RecruitmentEMEA@stefanini.com for verification.

Key Points to Remember:

• Legitimate job offers only follow interviews conducted with our hiring managers or clients.
• We will never ask for payment at any stage of the recruitment process.
• Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.

#LINKEDIN #HYBRID

About the role
The System Engineer (SRE) will work in an Operations team responsible for IT system surveillance, server deployment, patch management, incident management, and automation. Common collaboration will be with the Product Owners, Scrum Masters, and other team members. The main objectives will be releasing new systems and software, scaling and upgrading current systems, and ensuring high uptime requirements. Some of the projects the team is working on right now.

What you bring:
You are a humble, non-prestigious and curious person who thrives in a complex role where you get to have a helicopter view of everything regarding your department. We believe you are a structured person and apply agile methodologies to your work. You have excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.

Job Responsibilities:

• Perform and improve system surveillance, server deployment, patch management, incident management, and automation;
• Contribute to implementation of systems and services according to project documentation standards and guidelines;
• Contribute together with team and architects on creating roadmaps and strategy for our services in collaboration with corresponding owning organization;
• Contribute in continuous improvement of services scalability, redundancy, stability, availability, automation, and supportability;
• Participate and contribute together with the team in our Agile planning;
• Review new microservices before release to production to ensure they follow best practices, including supportability and monitoring;
• Raise risks on technical changes, projects, releases, or existing implementations;
• Assess security vulnerabilities and determine resolutions in collaboration with team specialists;
• Review and perform hardware lifecycle requests concerning hardware and software maintenance and upgrades;
• Drive excellence in all activities and improve for the future in collaboration with Product Owner and COAO Manager;
• Document services and procedures and manage technical debt backlog;
• Python coding and scripting;
• Admin tools: Ansible, Jira, Confluence, Bitbucket, Git;
• No Management responsibility.

Job Requirements:

• Proven experience as System engineering (SRE);
• Experienced in system automation, preferably Ansible;
• Proficient in Linux and open source, able to perform advanced troubleshooting and root cause analysis in large-scale environments;
• Experienced in scripting languages such as Bash, Python, or similar;
• Knowledge of Docker, Kubernetes, cloud computing, and databases is beneficial;
• Deep understanding of infrastructure systems and willingness to learn new technologies, including 3rd party software;
• Analytical and problem-solving skills with the ability to assess complex IT systems and propose effective solutions;

It's merited if you have experience in:

• Monitoring tools: grafana, nagios, grafana, Prometheus
• Cloud, virtualization and hardware: Azure, AWS, Terraform, vSphere, Docker

Education:

• Computer Engineer or related field.

Language:

• You are fluent in English, both written and spoken

Other Requirements:

• Good communication skills; adaptability toward varying situations and audiences; interpersonal and influencing skills at all levels;
• Ability to understand and handle tasks and deadlines both independently and as a team member.
• The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

What we offer?

• You will find here not only a challenging and interesting workplace, but also a rewarding work experience, with competitive compensation and benefit packages:
• Career development: opportunity to grow within the team;
• Special referral bonuses for recommending your friends;
• Private Medical subscription;
• A monthly budget for flexible benefits program;
• Flexible working hours and work from home, aligned with project needs;
• Friendly team who is eager to meet you.

What's next? 
It's best to apply today because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you will need further information, just send us a message at recruitmentEMEA@stefanini.com and we'll be happy to assist!

Diversity & Inclusion:
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About us: 
We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.

Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us!
Learn more about us on www.stefanini.com and join us on Linkedin, Facebook and Instagram where we regularly post insights from our colleagues.

We want to inform you that there are currently scams targeting job seekers by falsely using our company"s name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.
Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.
If you suspect you've been targeted, please contact us immediately at RecruitmentEMEA@stefanini.com for verification.

Key Points to Remember:

• Legitimate job offers only follow interviews conducted with our hiring managers or clients;
• We will never ask for payment at any stage of the recruitment process.
• Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.

We are a dynamic organization maintaining robust backend services running on Google Cloud Platform (GCP). These services are critical to our operations and are entering a maintenance phase. We are looking for skilled, self-driven backend developer with 2-3 years of experience to ensure stability, performance, and ongoing enhancement of our systems.

Job Responsibilities:

• Maintain and optimize backend services built on Node.js.
• Collaborate with distributed teams to ensure stable operations.
• Resolve bugs and implement minor feature updates in the existing codebase.
• Provide L3 technical support, assisting with in-depth troubleshooting and resolving complex backend issues.
• Monitor performance and reliability of services running on GCP, proactively addressing potential issues.
• Ensure effective logging, monitoring, and alerting backend services.

Job Requirements:

• 2-3 years of backend development experience, primarily using Node.js.
• Hands-on experience with GCP services like Cloud Functions, Pub/Sub, Firestore, or Compute Engine.
• Understanding of asynchronous programming and RESTful API design.
• Ability to conduct root cause analysis and resolve critical technical issues.
• Familiarity with monitoring tools like Google Cloud Monitor, Stackdriver, or similar.
• Proven ability to work autonomously, take ownership of tasks, and deliver results with minimal supervision.
• Strong organizational skills to prioritize and manage workload effectively in a remote environment.
• Strong communication skills for working with distributed teams.
• Experience troubleshooting and working with existing codebases.
• Basic knowledge of CI/CD workflows and automation scripting.
• Understanding of backend performance optimization techniques.

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

What we offer?

• You will find here not only a challenging and interesting workplace, but also a rewarding work experience, with competitive compensation and benefit packages:
• A dynamic and multinational environment with dedicated professionals who are ready to share their knowledge with you;
• Soft skills and technical training for current and emerging products and technologies;
• Career development: opportunity to grow within the team;
• Special referral bonuses for recommending your friends;
• Private Medical subscription;
• Meal tickets;
• Extra vacation days;
• Flexible working hours and work from home, aligned with project needs;
• Friendly team who is eager to meet you.

What's next?
It's best to apply today because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you will need further information, just send us a message at HR.Jobsmd@stefanini.com and we'll be happy to assist!

Diversity & Inclusion:
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About us:
We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients. We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses. If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.

Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on www.stefanini.com and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues.

We want to inform you that there are currently scams targeting job seekers by falsely using our company’s name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.

Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.
If you suspect you’ve been targeted, please contact us immediately at HR.Jobsmd@stefanini.com for verification.

Key Points to Remember:

• Legitimate job offers only follow interviews conducted with our hiring managers or clients;
• We will never ask for payment at any stage of the recruitment process.
• Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.

We are looking Software Developer (Kafka) who will be an expert in our complex project, which is in active phase of development. Our new colleague will take a part of the retail management system for the one of the biggest RMS providers in Europe.

For what we are looking for:

• Good experience with Kafka / stream processing;
• Nice to have a good knowledge of any of the programming languages: Java, Kotlin;
• Solid understanding of software architecture, design principles and patterns;
• Unit, acceptance, performance, and integration testing;
• Candidates must have the high motivation of developing Google Cloud Services, SOA/SOA 2.0 oriented backend as well as new services on Google Cloud Platform;
• Good spoken and written English is required;
• A team player, who works well independently and takes responsibility and ownership;
• Curious about new technology and how it can benefit our customers;
• Strong analytical skills;
• Positive, easy-going and service-minded.

What you will do:

• Develop modern highly scalable, high load system, using latest technologies;
• Take part in application design;
• Communicate directly with the client;
• Be part of bigger team of developers working on different parts of the system.
• We use vast set of modern technologies: Google Cloud and Google Cloud based system (PubSub, Firebase, etc), Kotlin, Kafka Streams, Elastic Search, .NET Core.

What we offer:

• You will find here not only a challenging and interesting workplace, but also a rewarding work experience, with competitive compensation and benefit packages:
• Soft skills and technical training for current and emerging products and technologies;
• Career development: opportunity to grow within the team;
• Special referral bonuses for recommending your friends;
• Private Medical subscription;
• Meal tickets;
• Extra vacation days;
• Flexible working hours and work from home, aligned with project needs;
• Friendly team who is eager to meet you.

Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

What's next?
It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity.
The recruitment process starts with an HR discussion, followed by a technical test and a final talk with the hiring manager.

About us
We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.
Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients. We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses. If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.

We are seeking a talented Fullstack .NET Developer to join our energetic, fast-paced environment. You will be part of the team supporting the client company's business, working with a globally distributed team. As a .NET Developer, you will design and build new components and/or features and help the software to live up to our customer's standards.

Job Responsibilities:

• Design, code, test, debug and document software solutions based on Microsoft technologies: C#, .NET Framework, .NET Core, ASP.NET;
• Integrate data storage solutions: SQL Server;
• Working alongside an experienced team of developers to implement features, resolve bugs and develop technical improvements;
• Performing code reviews and contributing to technical design discussions;
• Working with the broader business, including QA and Product teams, in a professional and adaptable manner, to ensure the completion of projects in line with customer and business expectations.

Job Requirements

• A background in computer science and software engineering;
• 4+ years of experience working as a .NET developer;
• Strong C# skills with experience on both .NET Core and .NET Framework;
• Experience in SQL Server, familiarity with stored procedures, database administration and optimization;
• Experience in Entity Framework;
• Experience in Web services;
• Experience with FE development is a desirable bonus;
• A good understanding of both monolithic and distributed Web application architecture, including the HTTP protocol, session management, APIs and authentication;
• Experience using versioning control tools such as GIT and SVN;
• Fluency in English (written/spoken);
• Strong analytical, problem solving, organization and prioritization skills;
• Ability to work independently and/or as part of a team;
• Strong communication skills.

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

What we offer
You will find here not only a challenging and interesting workplace, but also a rewarding work experience, with competitive compensation and benefit packages:

• A dynamic and multinational environment with dedicated professionals who are ready to share their knowledge with you;
• Soft skills and technical training for current and emerging products and technologies;
• Career development: opportunity to grow within the team;
• Special referral bonuses for recommending your friends;
• Private Medical subscription;
• Meal tickets;
• Extra vacation days;
• Flexible working hours and work from home, aligned with project needs;
• Friendly team who is eager to meet you.

Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

What's next?
It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity.

The recruitment process starts with an HR discussion, followed by a technical test and a final talk with the hiring manager.

About us
We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, the public sector, and utilities.

Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us!

Learn more about us at www.stefanini.com and join us on LinkedIn, Facebook, and Instagram where we regularly post insights from our colleagues.

We want to inform you that there are currently scams targeting job seekers by falsely using our company"s name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.

Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.

If you suspect you"ve been targeted, please contact us immediately at RecruitmentEMEA@stefanini.com for verification.

Key Points to Remember:
* Legitimate job offers only follow interviews conducted with our hiring managers or clients.
* We will never ask for payment at any stage of the recruitment process.

Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.

We are looking for a Technical Support Engineer L2 who will be mainly in charge of providing operational support for tickets escalated by Service Desk teams. You will diagnose and troubleshoot software and offer support for the client's internal strategic business applications and infrastructure.

Responsibilities:

• Follow the internal client ticketing tool and provide accurate documentation in the Tickets;
• Offer support for the client's internal strategic business applications;
• Remediate, mitigate and administration of the business applications and infrastructure;
• Follow the agreed service procedures, resolve or escalate received tickets within the agreed SLA times;
• Investigate ongoing problems and provide root cause analysis for both performance and stability issues on Linux platforms;
• Provide 2nd line technical support working with the L3 to resolve critical issues, troubleshooting and fixing failures;
• Manage monitoring alerts on application and interface level;
• Monitor system technical availability and performance;
• Monitor and troubleshoot the technical connectivity with customers;
• Implement new checkpoints on the monitoring tool;
• Account management setup, configuration and job automation;
• Start / Stop / Restart of individual services;
• Work in contact with technical teams of the customers for the connectivity setup or troubleshooting;
• Cluster maintenance;
• Prioritize incidents and allocate it to correct team;
• Responsible for building/maintaining technical and training materials in central repository;
• Help the client with all the necessary information;
• Maintain internal team documentation - process changes, configuration documents etc.;
• Coordinate regression testing with Level 3;
• Report on Support SLA and owe the issues until resolution.

Job Requirements

• Good understanding of Linux Operating system (min 1 year);
• Understanding of Database Scripting and ability to write basic SQL commands (MySQL);
• Previous experience of working in a support environment and maintaining SLAs or Application support Team;
• Ability to understand PHP code (previous development experience is great to have, but not mandatory);
• Integrations basic knowledge is a plus. MuleSoft: Log analysis, Support Rabbit AMQP, Splunk and MongoDB (previous experience is great to have, but not mandatory);
• Cloud platforms basic knowledge (previous experience is great to have);
• Ability to operate with demanding Senior IT Management;
• Previous experience in an application support Team is welcomed;
• Customer centric mindset, can do attitude and attention to detail;
• Proactive approach, ability to work on own initiative and as a team member;
• Strong problem-solving skills;
• Good level of English (read/write/speak);
• Ability to work in shifts on a rotating schedule.

What We Offer
You will find here not only a challenging and interesting workplace, but also a rewarding work experience, with competitive compensation and benefit packages:

• Soft skills and technical training for current and emerging products and technologies;
• Career development: opportunity to grow within the team;
• Special referral bonuses for recommending your friends;
• Private Medical subscription;
• Friendly team who is eager to meet you.

What's next:
It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at recruitmentEMEA@stefanini.com and we'll be happy to assist!

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About Us
We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on www.stefanini.com and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues.

We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.

Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.

If you suspect you've been targeted, please contact us immediately at RecruitmentEMEA@stefanini.com for verification.

Key Points to Remember:
Legitimate job offers only follow interviews conducted with our hiring managers or clients.
We will never ask for payment at any stage of the recruitment process.

Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.

Are you ready to kickstart your IT career? Join our dynamic team at Stefanini!

At Stefanini, we believe in nurturing talent and providing pathways for growth in the IT industry. We are looking for enthusiastic individuals with a passion for technology and excellent communication skills to join us as Entry-Level IT Support Engineers. If you have a solid grasp of English and a desire to learn, we will provide you with comprehensive technical training to set you up for success.

What You’ll Do:

• Client Support: Engage with clients via email and phone to resolve technical issues such as password resets, internet connectivity problems, and email inquiries.
• Remote Assistance: Log into clients’ computers to troubleshoot and resolve software issues effectively.
• Documentation: Accurately log and document all interactions and issues in our ticketing system to ensure seamless knowledge sharing and follow-up.
• Problem Escalation: Identify and escalate complex issues to higher support levels when necessary, ensuring timely resolution for our clients.
• Client Guidance: Provide clear and concise information to clients, enhancing their understanding and satisfaction.

What We’re Looking For:

• English Proficiency: Intermediate to advanced level of English to communicate effectively with clients.
• Eagerness to Learn: A strong motivation to acquire new knowledge and skills in IT and customer service.
• Customer Service Experience: Previous experience in customer service is a plus, but not required. A positive attitude and willingness to help are what truly matter!
• Communication Skills: Excellent written and verbal communication skills to effectively assist clients and document your work.
• Availability for Rotational Shifts: Flexibility and availability to work in 8-hour rotational shifts (24/7) to provide outstanding support to our clients.

Extra benefits we offer:

• Working in a multinational company, with over 24.000 employees around the globe;
• Competitive salary package;
• Meal tickets;
• Special referral bonuses for recommending your friends;
• Private Health Insurance;
• Modern workplace located in the center of Chisinau;
• Professional soft skills and technical trainings for current and emerging products and technologies;
• Continuous career growth and development opportunities.

Ready to Start Your IT Journey?
If you are passionate about technology and eager to learn, we want to hear from you! Apply today to become part of a company that values your growth and success in the IT industry.

Stefanini is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We encourage you to be part of an exquisite team - you will have the experience of working on multiple projects and the opportunity to evolve and strengthen your IT knowledge.

Are you someone talented, able to deal with any technical problem?
Patient and friendly even with difficult customers?
Able to share your technical knowledge in a simple and understandable way?
Then you are the perfect team member we are looking for!

Imagine a day at Stefanini - Take a look!

• Provide support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options, troubleshooting hardware, software issues;
• Flexibility providing support on multiple accounts in a shared environment;
• Giving suggestions to optimize service offered and work processes;
• Handle complex incidents on the projects;
• Working closely with specialists in order to ensure the highest quality of the project;
• Work in the Shared Operations Services team in coordination with the Command Center, to activate in crisis situations/special projects;
• Log remotely to the client's computer and help them solve software issues;
• Document issues that you deal with on a daily basis into the ticketing system;
• Troubleshoot hardware, software and network related issues;
• Escalate problems to the next level of support when necessary;
• Help the client with all the necessary information.

Requirements:

• English - Advanced level;
• Ready to learn new information;
• Organized, analytical, detail-oriented person;
• Availability: Flexibility towards 24x7 shifts on a rotation basis;
• Ready to acquire new skills (communication skills, technical skills, etc.);
• A team player that shows adaptability, flexibility and perseverance in managing a good working relationship with clients and colleagues;
• Willingness to help people in having continuity in their computer-based activity;
• Previous successful customer service experience is considered an advantage;
• Strong written and oral communication skills;
• Can-do attitude, high adaptability, and resilience.

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

What's next?
It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity.
In case you will need further information, just send us a message at recruitmentEMEA@stefanini.com and we'll be happy to assist!

About us
About us We are a Brazilian company with over 37 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 39 countries, through our 88 offices located throughout the world and we enjoy working for over 500 active clients. While more than 300 of them are multinational corporations, we have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.

Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us!

Learn more about us on www.stefanini.com and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues.

Role
We are seeking a highly motivated Support Engineer to join our team. The ideal candidate will have intermediate knowledge of the SAP platform and at least B2 level of English proficiency.

If you are passionate about solving technical issues, providing excellent customer service, and have intermediate knowledge of SAP platform, we want to hear from you!

Imagine a day at Stefanini - Take a look!

• Provide support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;
• Log remotely to the client’s computer and help them solve software issues;
• Document issues that you deal with on a daily basis into the ticketing system;
• Escalate problems to the next level of support when necessary;
• Help the client with all the necessary information.

Your path to success requires:

• English – intermediate to advanced level (B2+);
• Knowledge of SAP platform;
• Motivation for learning new information;
• Previous successful customer service experience is considered an advantage;
• Strong written and oral communication skills;
• You can work from your home, with flexible schedule - 8 hours in rotational shifts (24/7).

Extra benefits we offer:

• Working in a multinational company, with over 24.000 employees around the globe;
• Competitive salary package;
• Meal tickets;
• Special referral bonuses for recommending your friends;
• Private Health Insurance;
• Modern workplace located in the center of Chisinau;
• Professional soft skills and technical trainings for current and emerging products and technologies;
• Continuous career growth and development opportunities.

Our recruitment process in 100% online - we are looking forward to meet you!

Do you speak German? In Stefanini, if you speak German at least medium level, we offer you technical training, so that you can become an IT Support Engineer in our team.
Previous experience or technical studies are not required - you only need to have very good communication skills, German knowledge and eagerness to learn about IT.

This role is great starting point for an IT career, especially if you do not have previous experience in IT.

Imagine a day at Stefanini - Take a look!

• Provide support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;
• Log remotely to the client’s computer and help them solve software issues;
• Document issues that you deal with on a daily basis into the ticketing system;
• Escalate problems to the next level of support when necessary;
• Help the client with all the necessary information.

Your path to success requires:

• German – intermediate to advanced level;
• Motivation for learning new information;
• Previous successful customer service experience is considered an advantage;
• Strong written and oral communication skills;
• You can work from your home, with flexible schedule - 8 hours in rotational shifts (24/7).

Extra benefits we offer:

• Working in a multinational company, with over 24.000 employees around the globe;
• Competitive salary package;
• Meal tickets;
• Special referral bonuses for recommending your friends;
• Private Health Insurance;
• Modern workplace located in the center of Chisinau;
• Professional soft skills and technical trainings for current and emerging products and technologies;
• Continuous career growth and development opportunities.

Our recruitment process in 100% online - we are looking forward to meet you!

Do you speak French and English? In Stefanini, if you speak French & English at least medium level, we offer you technical training, so that you can become an IT Support Engineer in our team.
Previous experience or technical studies are not required - you only need to have very good communication skills, French knowledge and eagerness to learn about IT.

This role is great starting point for an IT career, especially if you do not have previous experience in IT.

Imagine a day at Stefanini - Take a look!

• Provide support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;
• Log remotely to the client’s computer and help them solve software issues;
• Document issues that you deal with on a daily basis into the ticketing system;
• Escalate problems to the next level of support when necessary;
• Help the client with all the necessary information.

Your path to success requires:

• English & French – intermediate to advanced level;
• Motivation for learning new information;
• Previous successful customer service experience is considered an advantage;
• Strong written and oral communication skills;
• You can work from your home, with flexible schedule - 8 hours in rotational shifts (24/7).

Extra benefits we offer:

• Working in a multinational company, with over 24.000 employees around the globe;
• Competitive salary package;
• Meal tickets;
• Special referral bonuses for recommending your friends;
• Private Health Insurance;
• Modern workplace located in the center of Chisinau;
• Professional soft skills and technical trainings for current and emerging products and technologies;
• Continuous career growth and development opportunities.

Our recruitment process in 100% online - we are looking forward to meet you!

Are you ready to kickstart your IT career? Join our dynamic team at Stefanini!

At Stefanini, we believe in nurturing talent and providing pathways for growth in the IT industry. We are looking for enthusiastic individuals with a passion for technology and excellent communication skills to join us as Entry-Level IT Support Engineers. If you have a solid grasp of English and a desire to learn, we will provide you with comprehensive technical training to set you up for success.