VIP CUSTOMER SERVICE AGENT

Summary of position:
The VIP Lounge is a subdivision of the Company's Operational Department. The main goal of VIP customer service agents is to provide the speedily and hi quality accommodation of all VIP passengers needs, whether on arrival or departure and make all the necessary arrangements and recommendations required for the journey.

Qualifications:

Knowledge:
University Degree;
Knowledge of the proper etiquette and service standards;
Prior experience working in customer service;
Fluency in Romanian, English and Russian required;
Computer literate – Microsoft office: Word, Excel, Power point; 1C; easy internet navigation.

Skills/Aptitudes:
Professional communications skills are required;
Ability to work in a team environment;
Ability to work calmly and effectively under pressure;
Being clear and friendly on telephone calls;
Being courteous and helpful;
Being discrete and honest;
Being extremely well groomed and presented;
A responsible, conscientious and positive attitude is sought.

Applications from women in the age group of 21 - 31 are strongly encouraged.

The company offers a competitive reward package and attractive conditions of employment commensurate with the position.

Applications comprising detailed curriculum vitae with photo should be submitted before 5 February, 2012 by e-mail to: vacancy@airport.md

Please note that only short-listed candidates will be contacted.