Telephone operator/receptionist

U.S. MISSION CHISINAU, MOLDOVA
VACANCY ANNOUNCEMENT NUMBER: 16-051

OPEN TO: All Interested Candidates/All Sources

POSITION: Telephone Operator/Receptionist, FSN-5*; FP-9*

OPENING DATE: November 15, 2016

CLOSING DATE: November 29, 2016

WORK HOURS: Full-time; 40 hours/week

SALARY: Ordinarily Resident (OR): FSN-5
Not-Ordinarily-Resident (NOR): FP-9*
*Final grade/step for NORs will be determined by Washington.

LENGTH OF EMPLOYMENT: This is a temporary position. The appointment will not exceed one year from date of hire.

ALL ORDINARILY RESIDENT (OR) APPLICANTS (See Appendix for definition) MUST HAVE THE REQUIRED WORK AND/OR RESIDENCY PERMITS TO BE ELIGIBLE FOR CONSIDERATION.
The U.S. Mission in Chisinau, Moldova is seeking eligible and qualified applicants for the position of Telephone Operator/Receptionist in the Information Resource Management Section.
NOTE: Due to the high volume of applications received, we will only contact applicants who are being considered. Thank you for your understanding.
BASIC FUNCTION OF POSITION
The Embassy telephone switchboard operator and motor pool dispatcher answers internal and external telephone calls, transfers calls, sends/receives faxes, sends/receives emails, schedules and dispatches Embassy motorpool cars and drivers, manages the Embassy cell phone program, manages the Embassy telephone book and emergency contact roster, and provides unofficial translation services to the Information Resource Management Section.

QUALIFICATIONS REQUIRED
Applicants must address each required qualification listed below with specific and comprehensive information supporting each item. Failure to do so may result in a determination that the applicant is not qualified.

1. EDUCATION: Completion of secondary school is required.

2. EXPERIENCE: One year of clerical experience that includes answering telephone calls, word processing, email correspondence, basic supply and logistics, and general office management is required.

3. LANGUAGE: Level IV (Fluency) Speaking/Reading/Writing English, Romanian, and Russian is required. This will be tested.

4. Must be able to learn to operate a commercial grade digital telephone switchboard console. Must have good computer skills, including familiarity with Microsoft Office applications (Word, Excel, Outlook) and the ability to learn State Department specific software programs.

5. Must be able to handle stressful situations while remaining professional.

6. Must be familiar with Moldova, the city of Chisinau, and common locations for government offices, embassies, and other important locations.

FOR FURTHER INFORMATION: The complete position description listing all of the duties and responsibilities may be obtained on our website at http://moldova.usembassy.gov/vacancies.html and/or by contacting the Human Resources Office at ChisinauHR@state.gov or tel. 022-40-8300.

HIRING PREFERENCE SELECTION PROCESS: When qualified, applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

HIRING PREFERENCE ORDER:

(1) AEFM/USEFM who is a preference-eligible U.S. Veteran*
(2) AEFM/USEFM
(3) FS on LWOP**

*IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of the most recent Member Copy Four (4) of the DD-214, Certificate of Release or Discharge from Active Duty, and, if applicable, a letter from the U.S. Department of Veterans Affairs. If claiming conditional eligibility for U.S. Veterans’ preference, applicants must submit proof of conditional eligibility. If the written documentation confirming eligibility is not received in the HR office by the closing date of the vacancy announcement, the U.S. Veterans’ preference will not be considered in the application process. Mission HR’s decision on eligibility for U.S. Veterans’ preference after reviewing all required documentation is final.
** This level of preference applies to all Foreign Service employees on LWOP.

ADDITIONAL SELECTION CRITERIA

1. Management may consider the following when determining successful candidacy: nepotism, conflicts of interest, budget, and residency status.

2. Current OR employees serving a probationary period are not eligible to apply. Current OR employees with an Overall Summary Rating of Needs Improvement or Unsatisfactory on their most recent Employee Performance Report (EPR) are not eligible to apply.

3. Current NOR employees hired on a Family Member Appointment (FMA) or a Personal Service Agreement (PSA) are not eligible to apply within the first 90 calendar days of their employment, unless they have a When Actually Employed (WAE) work schedule.

4. The candidate must be able to obtain and hold a local security certification.

HOW TO APPLY: Applicants must submit the following documents to be considered. Failure to do so may result in a determination that the applicant is not qualified:

1. Universal Application for Employment (UAE) (Form DS-174), which is available on our website or by contacting Human Resources. (See “For Further Information” above); and
2. Completed and enclosed Supplemental Narrative Form (see the final page of this vacancy announcement); and
3. Any additional documentation that supports or addresses the requirements listed above (e.g. transcripts, degrees, etc.); and
4. Copies of valid residence and work permits in accordance with host government laws and regulations (if applicable).

WHERE TO APPLY: Please submit only one application.

Human Resources Office
Mailing Address: U.S. Embassy, 103 A. Mateevici Str., Chisinau, Moldova, MD-2009
FAX Number: (022) 23-30-44
E-mail Address: ChisinauHR@state.gov. Please indicate the position title in the subject line.


EQUAL EMPLOYMENT OPPORTUNITY: The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation. The Department of State also strives to achieve equal employment opportunity in all personnel operations through continuing diversity enhancement programs. The EEO complaint procedure is not available to individuals who believe they have been denied equal opportunity based upon marital status or political affiliation. Individuals with such complaints should avail themselves of the appropriate grievance procedures, remedies for prohibited personnel practices, and/or courts for relief.