Service Desk Engineer: (Code: SD_0903)

Service Desk Engineer: (Code: SD_0903)


Mandatory skills:

• Good knowledge of Windows OS and of typical office productivity tools
• Practical knowledge of protocols and configurations typically used for Internet access
• Well organized, capable of maintaining documentation related to Service Desk activities
• Good English and Romanian communication skills: written and verbal.
• Team worker; Integration of communication and problem-solving skills at an advanced level;
• Able to work simultaneously on different tasks and projects, evaluate and asses the correctives of proposed solutions and assume responsibilities for their implementation;
• Knowledge and experience with system administration.

Responsibilities:

The Endava Group Support team is responsible for software, system and products investigation and document writing (user guides, administration and maintenance guides etc.).
* Every investigation must end with a report.
* The team leaders/line managers should be informed daily about the investigation process.
* Examine and apply the company internal processes.
The shift engineer is responsible for raising any monitoring issues:
* Log every incident/problem or customer (internal) request into the ServiceDesk system.
* Responsible for VQSM ticket management (hold, solve or reassign them).
* The shift engineers are responsible for Nagios based Endava Moldova infrastructure monitoring.
* Log daily activities in the Endava Timesheet System.


Endava offers competitive salary and excellent benefits program (e.g. health insurance, sport reimbursement, flexible work hours, and loyalty programs).

Endava is committed to the principle of equal opportunity in employment. We thank all applicants and advise that only those candidates selected for interviews will be contacted.
Please send your resume (CV) at jobs.md@endava.com (PLEASE indicate in subject the position you apply and its code).