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Service delivery manager
Companie
30 ianuarie 2012
Chișinău
Role Description: Manager of the OMD Service Delivery Team
Reports To: OCH Testing Manager ; What: Service KPIs, service delivery issues/risks
Tasks:
- Manages the performance of services to ensure that Service Level Objectives are reached, that service delivery uses the agreed upon tools and follows OCH methodology, processes and quality standards.
- Supports and facilitates the planning, testing strategy and the execution of services with respect to the agreed scope, budget and expected stakeholders timeline.
- Ensures effective monitoring, control and support of delivery.
- Provides reports on service level objectives, including management and key performance indicators reports.
- Attends client service review meetings
- Ensures communication between OCH managers and OMD team leads.
- Hires appropriate OMD resources, managing them from a career development point of view and potentially terminating team members for individual performance or team down-sizing reasons.
Responsibilities - Proper delivery of testing services
- General management of OMD Service Delivery Team
Reports To: OCH Testing Manager ; What: Service KPIs, service delivery issues/risks
Tasks:
- Manages the performance of services to ensure that Service Level Objectives are reached, that service delivery uses the agreed upon tools and follows OCH methodology, processes and quality standards.
- Supports and facilitates the planning, testing strategy and the execution of services with respect to the agreed scope, budget and expected stakeholders timeline.
- Ensures effective monitoring, control and support of delivery.
- Provides reports on service level objectives, including management and key performance indicators reports.
- Attends client service review meetings
- Ensures communication between OCH managers and OMD team leads.
- Hires appropriate OMD resources, managing them from a career development point of view and potentially terminating team members for individual performance or team down-sizing reasons.
Responsibilities - Proper delivery of testing services
- General management of OMD Service Delivery Team
Adresa:
Chișinău
Data actualizării:
30 ianuarie 2012
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