Service Delivery Manager (Customer Support Operations)

Key Responsibilities:

Manage day-to-day project operations, ensure KPI/SLA achievement, analyze performance data, and implement improvements.
Lead the project team: recruitment, onboarding, training, resource planning, and performance oversight.
Maintain strategic communication with the client, participate in business reviews, build strong partnerships, and ensure high client satisfaction.
Develop and execute the long-term project strategy, identify growth opportunities, and optimize workflows.
Collaborate with internal departments (Training, QA, WFM, IT, HR) and ensure clear, transparent communication across all stakeholders.

Requirements

2+ years of experience as a Project Manager, Delivery Manager, Operations Manager, or a similar leadership role in customer support, e-commerce, ride-hailing, or delivery industries.
Proven track record of managing large-scale operations and owning end-to-end project results.
Strong analytical skills with the ability to make effective data-driven decisions.
Exceptional communication, leadership, and negotiation abilities.

The company offers:

The opportunity to work in an international company.
Hybrid work format.
A stable schedule: Monday–Friday, 9:00–18:00.
Competitive salary and performance-based bonuses.
Supportive and friendly work environment.
Access to professional training and opportunities for career growth.

If you are an organized, communicative, and results-oriented person, don’t miss this opportunity and send your CV to dopomoga.staffing@gmail.com
For additional information, please contact us at (+373) 79072277.