Senior Team Leader

Ideal Candidate:

Understanding of the principles of outsourced contact center operations: experience in customer support.
Organizational skills: high self-organization, discipline, punctuality, responsibility for the team.
Team approach: focus on team results and elimination of inconsistencies in work.
Work experience: at least 3 years of experience in a call center or customer service.
Management experience: at least 2 years as a Senior Team Leader or similar position.
Knowledge of English - at least B2.

︊︉️︍︃︃️️︇︈︋︎︁︁︎︎︈︍︊︄︌︊︁︀︍︇︆Job Description:

KPI analysis and improvement: analysis of key performance indicators, development and implementation of improvements.
Team management: maintaining efficiency and identifying risks that may affect the quality of work. Development, providing feedback, 1:1.
Managing work schedules: communication with the analytical department to ensure proper coverage, weekly schedule adjustments.
Communication: high level of interaction with internal teams.
Preparation of presentations: skills in creating presentations, delivering them.
Organizing meetings: Conducting the necessary meetings to ensure clarity of processes and team efficiency.
Financial reports: submission, tracking and control of working hours, salaries and bonuses.
Mentoring: Providing guidance and support to newcomers.

We offer:

Stable salary: competitive salary level.
Convenient work schedule: five-day work week (5/2), from 9:00 to 18:00.
Possibility of remote work.
Opportunities for development: professional growth in an international dynamic company with career prospects.