Quality Assurance Agent

Are you passionate about maintaining exceptional service quality?
Do you have an ear for detail and knack for identifying areas of improvement?
We are excited to invite dedicated individuals to join our team as a Quality Assurance Agent!
Key Responsibilities:

Monitor and evaluate recorded calls to ensure compliance with quality standards and guidelines.
Identify areas for improvement in call handling techniques, script adherence, and costumer interactions.
Provide constructive feedback to agents to enhance their consistent high quality.
Prepare detailed reports on call evaluations, highlighting trends, strengths, and areas needing improvement.
Knowledge of English and French.

Qualifications:

Strong analytical skills with an ability to focus on fine details.
Excellent communication and interpersonal skills.
Previous experience in quality assurance, call monitoring, or costumer service is preferred.
Familiarity with quality assurance processes and best practices.
Ability to provide constructive feedback and couching in a positive and motivational manner.

Perks:

Competitive starting salary: up to $1000 +bonuses.
Dynamic and collaborative work environment.
Room for growth and professional development within the company.

If you are a dedicated individual who thrives in a fast-paced environment and is committed to maintaining service excellence, we would like to hear from you!