Operations manager

ABOUT OUR COMPANY
XY was born to help local entrepreneurs create and deliver extraordinary online services. XY incubates and invests in startups by providing deep operational support and funding. We build companies from scratch in emerging niches by using proven business processes and leveraging our extensive business network.

We operate by developing batch programs that last under three months. Our main program is the XY Accelerator that happens twice per year (winter and summer). The companies that are accepted in the program receive funding of 10.000 USD, mentorship, office space and introductions to prospective clients and partners in exchange for 10% equity

Other programs & events that are operated by XY are:
1. Pre-Accelerator (Six weeks mentorship program that helps the applicants to find and test an innovative business idea, launch their product/service to the market, get initial feedback from the market and create an investment presentation (pitch deck) to attract subsequent angel funding.
2. TechVillage (Three-day event for startups and investors that are tired of the conventional. It’s for those that are looking to interact and build lasting business connections in a new setting.)
3. Youth Startup Program (Three months program that aims to support pupils and first year students to create their first businesses).

In order to scale up our organisation, we are looking to extend our team with two new team members: Communications Manager and Operations Manager.

Operations Manager - About this role and why it's critical:

We want XY to be the most highly recommended acceleration program among early stage entrepreneurs in the Eastern Europe.

Finding talented teams is hard, this is why we are operating multiple programs at once. There are months when we run a pre-accelerator program, an accelerator program and organize a big tech event all at once. For this challenge, we are looking for a swiss army knife who is excellent at multitasking, organizing each activity smoothly and knows how to handle multiple requests at once. You will be responsible for helping create and execute programs, events and bootcamps that will give birth to hundreds of companies.

We see operations as a critical component for our success. We're not only supporting the current portfolio startups, but also building early processes to support the next 1,000 companies.

What will you be working on
- Manage hundreds of tasks at once and nothing ever slips through the cracks;
- Create processes around our operations (program planning, curriculum design and supervision, contacting and securing mentors, organize hangout events, scheduling calls and meetups);
- Analyze processes using data and making decisions based on them;
- Build trust and maintain strong relationships by learning about each startup's individual needs and business goals and figuring out how we can best serve them;
- Hustle to discover and solve program difficulties;
- Launching our programs in new markets and in new geographies;
- Measuring startups acquisition, retention, and reliability metrics and improving them with operations or new initiatives;
- Conducting entrepreneurs onboarding calls and acting as an account manager throughout their lifecycle;
- Managing relationships with various partners of our programs by communicating progress, asking feedback and reporting the results on time;
- Identify go to market opportunities, reach out to potential partners, start negotiations.
- Work directly with our CEO to leverage the broader XY network of advisors, mentors and investors to unlock high ROI projects.

What you bring to the team:
- 3+ years of professional project management/event management experience preferably in the services industry;
- An ownership mindset and a willingness to "get their hands dirty".
- Focus on organizing efficient workflows;
- Excellent analytical skills and ability to analyze performance data and apply that analysis to optimize program fulfillment and drive decision making;
- Capability to identify, design, test and deploy innovative project management methodologies;
- Proven track record of managing operations/program activities;
- Operational knowledge and experience of diverse tools to minimize communication gaps;
- You don’t get overwhelmed easily;
- A strong sense of ambition, resilience, and demonstrated work-ethic to achieve personal and professional goals. Startups are not easy.
- Ability to move at speeds normal people would find impossible.
- Naturally curious. You’re innovative, extremely creative and constantly looking for ways to tweak and optimize;
- English/Romanian/Russian languages are required.

Equal opportunities for everyone!
At XY we believe that everyone is equal disregarding age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy & maternity.

NB! If you are interested in this job position, send us a letter of intent about your motivation of working with us.
We don’t ask for your CV.