Noc manager_rep.of Moldova site (Chisinau)

Description:
Responsible and accountable for planning and organizing the work of the teams within GSC Romania delivery from Moldavia Site in order to meet customer expectations and agreed KPIs for respective projects and accounts.
Reports to the Head of GSC Romania and has transversal management empowerment with all GSC Moldavia team (Front-Office Team; Back-Office Team; Optimization)

Responsibilities:
•Responsible and accountable for the operational and financial performance of the unit;
•Ensure competency and capacity levels within the unit meet current and future business requirements in close alignment with competence managers from GSC Romania offices.
•Develop/analyses and report on status of agreed performance indicators to the Head of GSC Romania
•Secure that the Local Team is performing in complete adherence to the New MSTOP processes and definitions, using MSDP tools and strictly following the MS Governance Model;
•Formulates and implements all short and mid-term strategies for the Local Team, together with GSC Romania offices, within the context of company strategy, offering guidelines and goals to direct reports, to achieve units KPIs.
•Leads (staff, organize, motivate and develop) the human resources, in line with the corporate/local HR strategy and guidelines, in order to be well equipped for current and future business challenges and contribute to the optimization of the business results;
•Assures adequate management reporting and monitoring for fulfilling the business plan. Takes necessary corrective measures, based on regional/local guidelines in order to achieve desired outcome on commercial and operational targets and budgets;
•Leads a culture and way of working characterized by proactive attitude, high speed operations, teamwork focus, strong performance ethics, high professionalism and high energy;
•Drive action plans to ensure employee motivation and engagement e.g. Dialog action plans;
•Support the development of your line reports, including IPMs, assessments, development courses, on the job training;
•Leads by example and promote the Ericsson core values and principles acting as an effective member of the GSC Operations team towards common objectives.

Requirements:

Technical Competencies:
•Extensive Operations and Service Introduction experience of Operator’s Network including the management of Software & Hardware deliveries.
•Experience managing matrix organizations and development programs in a complex network environment.
•Experienced in Risk Management – Ability to Identify, assess and manage risks to the customers which could impact service.
•A detailed knowledge of Ericsson's existing and future product/services portfolio, roadmap information and system integration practices;
•Knowledge of Managed Service Telecom Operations Practice
•Experience with presentation & communication Skills
•Sense of urgency with quality as a key deliverable
•Result oriented with good skills in leading and motivating people and conscious of responsibility

Human Competencies:
•Passion to win – Achieve SLA targets, strive for high achievement
•Bold – Has the confidence to challenge existing processes or procedures and suggest new ways of working.
•Change agent – Leads change programs from a people, process and ways of working perspective. Considers impact for customers, company and employees in all that one does
•Empowerment – empowers team to innovate, make decisions and take actions within supportive and balanced environment.
•Diversity – encourages different approaches to situations and adapts leadership style to get best from situation
•Customer – Understands the customer's environment and needs. Take decisions to facilitate a responsive environment
•Executive – Work with peers to agree strategy of execution. Drive a ‘first time right’ approach to working practices.
•Accountability - Take responsibility for impact of actions in own unit. Foster a “It begins with me” approach with the team.