Head of Loyalty

At Iute Moldova, we believe in building long-term relationships with our customers through trust, innovation, and meaningful experiences. We’re looking for a Head of Loyalty to lead and grow our Loyalty Program — driving engagement, retention, and satisfaction across our customer base.
As the Head of Loyalty, your main mission will be to ensure effective communication of our program offerings and to deliver initiatives that strengthen customer loyalty while meeting sales and business targets.
YOUR RESPONSIBILITIES WILL INCLUDE:

Tracking and supporting country sales and customer targets by executing the loyalty business plan
Managing the P&L of the loyalty program, ensuring rewards stay within budget and the business case remains viable
Continuously adjusting the reward structure and business case based on customer feedback and performance insights
Executing customer communication initiatives as outlined in the loyalty marketing plan, using available customer communication tools
Collaborating with the marketing team to launch loyalty-related campaigns, including social media and digital advertising
Coordinating with commercial, finance, and customer experience teams to align strategies and reach program goals
Monitoring competitors and market trends, generating campaign ideas with the commercial team, and negotiating with partners to deliver effective loyalty initiatives
Measuring and reporting on campaign performance, providing insights and recommendations for improvement
Analyzing market dynamics and customer behavior to support business development and innovation

YOU WILL NEED:

Previous experience in retail finance or a related industry
An organized, detail-oriented, and analytical mindset with strong Excel and data analysis skills
Marketing communications expertise – ability to identify and use the most efficient channels for each campaign or initiative
Market planning skills, including cost-benefit analysis of advertising and promotional activities
Strong cross-functional leadership and stakeholder management capabilities
Experience in marketing campaign design and execution, with a focus on achieving customer and sales targets
Strong English communication skills.

WHY JOIN US:

Fixed competitive salary
Meal tickets to support your daily wellbeing️
Private health insurance for peace of mind
Gifts for special life events — because we celebrate important moments together
Professional development and training programs to help you grow your skills
50% coverage for English language courses to support continuous learning
A collaborative, supportive, and innovative work environment
The opportunity to lead a key customer program and make a lasting impact in Moldova

Ready to shape how Iute Moldova builds loyalty and lasting relationships with customers? Apply now and be part of our journey!