Front Desk Agent

Main responsibilities:

Performs all check in and check out procedures;
Informs the guests about payment methods and processing accurately the payments;
Fulfills the arrival-departure procedures of guests and assists them from arrival to departure;
Reviews all guest reservations and plans their accommodation accordingly;
Provides information about our hotel, available rooms, rates and amenities;
Upsells additional facilities and services, when appropriate;
Ensures that each guest is welcomed and served in a timely manner according to the standards;
Handles all guest service issues in an immediate, gracious and professional manner;
Maintains updated records of bookings and payments.

Personal requirements:

Fluent in English, Romanian and Russian knowledge, other language is an advantage;
Strong interpersonal skills;
Customer service attitude;
Computer knowledge is a must;
Excellent time management, organizational and communication skills, experience in hospitality area will be an advantage;
Ability to work on your own and as part of a team.

Note:
If you are interested in and meet the requirements listed above, please send your CV in English to the email address: hr.chisinau@radissonblu.com or call the phone number 078 888 690.

Thank you!