Customer support

HR-Consulting (www.search4staff.com) on behalf of its client, is looking for a highly professional candidate to fulfill the position of:

Customer Support

Company:
An international company that provides consultancy and solutions for online businesses.

Duties and Responsibilities:
• Handle and solve customer complaints by phone, email and chat
• Provide accurate and complete information by using the right tools
• Respond in a prompt manner to customer inquiries
• Provide appropriate solutions and alternatives and follow up to ensure resolution
• Handle various tasks in CRM system
• Prepare weekly reports according to business needs

Job Requirements:
• English proficiency – writing, speaking and listening;
• Proficiency with personal computers and Microsoft Office applications (i.e., Word, Excel, PowerPoint, Outlook)
• Excellent communication skills
• Effective listening skills
• Familiarity with CRM systems
• Ability to work under stress
• Knowledge of customer service principles and practices
• Multi-tasking capabilities
• Proper phone etiquette required
• Be able to coordinate with employees of different departments in the company

Benefits of this job:
• Attractive salary;
• Work in a young company with high financial and career growth.


Interested candidates may send CV to HR-Consulting (www.search4staff.com) email address: sa40@search4staff.com or via fax: 022-209134.
Please, indicate the relevant vacancy code CS-08 in the subject line or resume.
For more information, please call: +373 22 87 65 56; +373 69 10 44 33
All resumes will be analyzed. Only short-listed candidates will be contacted and invited for interview.