Customer Support Specialist

REQUIREMENTS:

Excellent verbal and written communication skills in English
Strong problem-solving skills and business communication techniques
Ability to work independently and collaboratively in a team environment
Proficiency with Microsoft Office and basic browser/internet tools
Ability to work flexible hours and shift-based schedules
Extremely proactive, organized, responsible

WOULD BE A PLUS:

Previous experience in Customer Support, Account Management, or Pre-Sales in the IT sphere
Some college education or relevant customer service experience
Experience with customer support platforms (LiveAgent, Intercom, Zendesk, Freshdesk, HubSpot)
Understanding of the digital advertising industry (online or offline)
Experience using advertising platforms such as Google Ads, Microsoft Ads, Facebook Ads

RESPONSIBILITIES:

Respond to customer inquiries via chats, emails, and tickets promptly and professionally
React immediately to customer requests to minimize response time
Provide business and technical support, ensuring customer satisfaction
Collaborate with the technical team to solve complex issues
Escalate issues to relevant departments when necessary
Maintain accurate customer data in CRM systems
Continuously improve support processes and documentation (how-to guides, manuals, FAQs)
Stay updated on product features and market trends
Engage in self-learning and knowledge sharing with teammates

We Offer:

Friendly atmosphere and goal-oriented colleagues
Flexible schedule to work remotely and in our comfortable coworking space in Chișinău
Corporative hardware for work
Paid lunch Paid vacation (28 working days per year) and sick leave (5 days per year with 100% compensation)
Education bonuses
Corporate English language courses
Medical insurance
Participation in corporate parties, both online and offline
Psychological and mental health support
Pleasant corporate gifts
Company support during significant life events