Customer support agent - 800$ - 1000$

We are looking for a Customer Support Agent to handle calls and requests.
Place orders with the suppliers and search for the appliances relevant parts that need to be replaced.
Our company is an appliance repair company, your position is to place online orders for parts, talk with the suppliers, to create quotes and other daily tasks and activities.
Working hours - 15.00 pm - 1.00 am Moldova Time

Responsibilities:
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Order parts for appliances from our suppliers and notify the customer the order was placed.
- Identify customer needs and help customers use specific features
- Update our internal databases with information from the customer
- Share feature requests and effective workarounds with team members
- Check the technician schedule and assign the jobs
- Introduce correctly the information in the CRM according to the customer appointment request.

Requirements and skills:
- Experience in Customer Support or a similar role is a plus but not a must. We provide a full training.
- Experience using help desk software and remote support tools - not a must. We provide a full training.
- Excellent communication and problem-solving skills
- Fluent English is a MUST
- Multi-tasking abilities and patience when handling tough cases
Importnant: The probation period will be paid 800$, after you pass the probation period of 2 months the salary will be increased to 1000$
If you have any questions please feel free to contact us and we will be happy to assist.
If you speak fluent English feel free to send us your CV.