Customer service representative

Applicants must show and prove strong communication and writing skills in English, problem solving skills, good ability to handle conflict issues, with good listening skills and quick responsiveness to issue solving.

Job Description:
- Answer phones and respond to customer requests and orders;
- Provide customers with product and service information;
- Process and solve customer complaints;
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken;
- Check to ensure that appropriate changes were made to resolve customers' problems;
- Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.;
- Refer unresolved customer grievances to designated departments for further investigation;

We require:
- Excellent, professional conversational skills;
- The ability to be respectful, warm and persuasive over the phone;
- A burning desire to excel;
- Great attendance record; punctual;
- Great personality;
- A ‘Get it Done’ mind frame;
- The ability to peak potential customers interest in products and services.

We offer:
- Very attractive salary package;
- Pleasant and friendly working environment;
- Career growth opportunities.

For application please submit your resume (CV) to: contacts@rgsconsulting.mygbiz.com.

For more detailed information feel free to contact us via phone on the following numbers: +373 69 925799 or +373 78 298313.