Customer Service Agent

You’ll need to be highly flexible as this is a shift-based role where you’ll be required to work some weekends.

What you’ll do:
- Chatting with our potential customers, offering first-class support in a timely manner whilst exercising the product knowledge you’ve gained and adding your own personal touch.
- Contribute to our metrics ensuring that you’re playing your part to meet KPIs.
- Feeding back trends to your team and managers.

You're a great fit if you
- Have a great deal of flexibility. Shift patterns range from 9am-10pm, Monday to Sunday.
- Are comfortable working in a place that moves quickly and can maintain working calmly during busy peaks on chat.
- Have a strong background in chat.

You won’t be a great fit if you:
- Are looking for complete structure. We’re a very small team and we make mistakes sometimes but we’re learning and growing!.
- Are daunted by the idea of autonomy. Our team lean on one other with queries but some shifts you may be working solo with limited help.
- Aren’t a self-starter. We’ll always be here to give direction but we love to see how you tackle things with your own thinking first!

We’re office-free, remote-friendly:
Even if you don’t feel 100% qualified, please do apply anyway.
Your attitude and desire to grow are just as important as your experience.