Chișinău
De la 2 ani
Full-time
Superioare
În locația angajatorului
As part of the Customer Delivery team, you will serve as the primary point of contact for a portfolio of customers and carriers. Your mission is to ensure a seamless onboarding experience, maintain high data quality, and deliver exceptional customer support. You will play a key role in customer satisfaction, team efficiency, and long-term retention—especially in a fast-growing customer environment.
Key Responsibilities
1. Customer & Carrier Support
Respond to incoming customer and carrier inquiries, providing clear, step-by-step guidance.
Support carriers throughout the onboarding process (mobile, telematics, TMS) until full activation.
Ensure high data quality within your portfolio and address issues promptly.
2. Collaboration & Coordination
Work closely with Customer Success Managers, Implementation Consultants, Carrier Success, and Data Quality teams.
Collaborate with Integrations and Solution Engineers on complex issues and escalations.
Participate in customer meetings and align with Product & Tech teams to drive improvements.
3. Data Quality & Performance Monitoring
Proactively monitor and ensure strong data quality and tracking performance.
Track key KPIs: CSAT, First Response Time, SLA compliance, Data Quality/Tracking rates.
Create and update knowledge base articles to enable customer self-service and improve efficiency.
Qualifications
Bachelor’s degree in Engineering, Business, or related field.
2+ years of experience in customer service, customer success, or project-based roles (SaaS preferred).
Proficiency in German and English (B2/C1) with excellent communication skills.
French (B2) is a plus.
Strong autonomy, multitasking ability, and eagerness to develop technical skills (API, EDI, SFTP).
Customer-focused mindset with strong relationship-building skills.
Excellent problem-solving, troubleshooting, and attention to detail.
Ability to work independently and collaboratively in a fast-paced environment.
Experience in supply chain, logistics, or software is an advantage (not mandatory).
Location: Hybrid
Schedule: Monday–Friday, 09:00–18:00
Employment Type: Full-time
Key Responsibilities
1. Customer & Carrier Support
Respond to incoming customer and carrier inquiries, providing clear, step-by-step guidance.
Support carriers throughout the onboarding process (mobile, telematics, TMS) until full activation.
Ensure high data quality within your portfolio and address issues promptly.
2. Collaboration & Coordination
Work closely with Customer Success Managers, Implementation Consultants, Carrier Success, and Data Quality teams.
Collaborate with Integrations and Solution Engineers on complex issues and escalations.
Participate in customer meetings and align with Product & Tech teams to drive improvements.
3. Data Quality & Performance Monitoring
Proactively monitor and ensure strong data quality and tracking performance.
Track key KPIs: CSAT, First Response Time, SLA compliance, Data Quality/Tracking rates.
Create and update knowledge base articles to enable customer self-service and improve efficiency.
Qualifications
Bachelor’s degree in Engineering, Business, or related field.
2+ years of experience in customer service, customer success, or project-based roles (SaaS preferred).
Proficiency in German and English (B2/C1) with excellent communication skills.
French (B2) is a plus.
Strong autonomy, multitasking ability, and eagerness to develop technical skills (API, EDI, SFTP).
Customer-focused mindset with strong relationship-building skills.
Excellent problem-solving, troubleshooting, and attention to detail.
Ability to work independently and collaboratively in a fast-paced environment.
Experience in supply chain, logistics, or software is an advantage (not mandatory).
Location: Hybrid
Schedule: Monday–Friday, 09:00–18:00
Employment Type: Full-time
Adresa:
Chișinău
Data actualizării:
22 decembrie 2025
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