Clinical case manager - americas or emea/asia regions

A rapidly growing health care company is seeking to expand our clinical case management team with full-time energetic individuals. This is a great opportunity for a dynamic professional who is looking to grow with an organization.

The successful candidate will work on a consultative basis with patients understanding their medical needs and communicating their situation effectively to medical doctors worldwide. The ideal candidate must have an entrepreneurial mindset, drive and motivation to be successful.

Main responsibilities:

Managing patient cases and responding to patient inquiries.
Processing all phases of the patient clinical assessments, handling diagnostics information, liaising with international medical centers, etc.
Ensuring exceptional patient experience
Conducting quarterly service provider reviews and relationship building
Liaising with the company’s global patient coordination team to ensure highest level of patient satisfaction
Working with other company teams to provide comprehensive services.
Call and provide all evaluation and coordination services remotely to the patients
Manage customer pipeline using customer relationship management (CRM) applications
Communicate clearly and professionally verbally and in writing
Represent the company and its products in an ethical and professional manner
Cultivate and maintain good customer relationships
Develop partnerships and alliances

Key Requirements:

Professional level experience in a virtual environment; Candidates will be asked to demonstrate record (can be through references, etc.)
Clinical training through working as a nurse or doctor
Experience in working with patients
Ability to be trained on relevant customer relationship management software applications to manage clients / patients
Solid computer skills – proficient in Microsoft applications and PowerPoints
MBBS / BSC Nursing or equivalent medical education a major plus
A minimum of four (4) years relevant working experience
Proven track record in meeting performance objectives
Strong oral and written communication skills are required, as well as basic technical support knowledge and computer skills background
Effective listener and understanding customer expectations
Ability to quickly establish rapport with Clients in a way that allows for a comfortable consultation.
Ability to work remotely, reaching international customer base
Shows/practices a commitment to ethical conduct.
Works well under pressure and does not waiver in working as a team.
Internet savvy to research customer details
Availability to work a flexible schedule
Fluent in English, both speaking and writing. Other languages like Spanish, Arabic, Russian, Chinese, etc. are considered a plus

Candidate meeting all of the criteria above, please reply to this post with a current copy of your resume and a cover letter in English to demonstrate your written skills. We will not consider submissions received without a cover letter and not meeting above-stated criteria.