Client Success Manager (with French)

PURPOSE OF ROLE CLIENT SUCCESS MANAGER (with French)
KEY DUTIES & RESPONSIBILITIES

Drive the adoption of Insight’s Cloud solutions within assigned accounts through continuously increasing value, leading to renewals and the potential for new business.
Work closely with relevant parties to ensure a seamless client on-boarding process and ensure smooth initiation and introduction for the client from the onset.
Identify specific business opportunities during client conference calls, and also identify potential up-selling and cross-selling opportunities.
Proactively engage with clients on pre-defined touchpoint triggers and ensure Insight’s clients receive the most value from their Cloud investment.
Seek to anticipate the clients' requirements and possible challenges and promote our services (enhancements, updates, new initiatives, and maintenance) through relationships nurtured within the accounts.
Respond in a timely and helpful manner to client requests or account issues, leverage resources from across the company as needed.
Educate clients on the business benefits of new product features and improvements through one-on-one engagements.
Build and maintain collaborative cross-functional relationships with other teams across the business in order to maintain a world-class client experience across the client lifecycle.
Ensure clients are driving adoption through the Cloud Management Platform and both direct and indirect sales are the most successful they possibly can be through successful on-boarding, tool-adoption, trainer education, and managed licenses.
Develop detailed adoption plans by building KPIs, identify the client’s business challenges, and produce and offer appropriate solutions.

KEY RESULT INDICATORS & MEASURES OF SUCCESS
QUALIFICATIONS, SKILLS, KNOWLEDGE & EXPERIENCE

Experience of selling Cloud and Productivity solutions
High level of written and spoken English and French
Fully conversant with Microsoft Office suite (Outlook, Excel, and Word)
A track record in driving client success and aligning within complex client environments
Ability to recognise both internal/external customers and the willingness to co-operate fully to help them achieve their objectives
Technical aptitude and an interest in learning the functional capabilities of technical Cloud solutions and the ability to articulate these to clients.