Client Experience Specialist

US Software Solutions is a software development company focused on providing digital technologies to the Utilities, Telecommunications, Energy Efficiency, Renewable Energy, and Gas/Electricity sectors. Thanks to a team consisting exclusively of experts in their field, we are ready to supervise any project, regardless of its complexity and scale.
We are looking for a dynamic, proactive and a highly organized and efficient Client Experience Specialist. The Client Experience Specialist is responsible for connecting with clients after service visits, gathering feedback, and ensuring a positive customer experience to improve technician performance and overall satisfaction.
Responsibilities:

Receive inbound calls from technicians/clients after a technician completes a service visit;
Collect and record client feedback regarding the service provided;
Address any concerns promptly or escalate to the appropriate department;
Track and report customer satisfaction levels (NPS) to management;
Maintain accurate records of calls, feedback, and follow-up actions.

Qualifications:

Excellent verbal and written English skills;
Strong attention to detail and ability to document feedback accurately;
Customer service or call center experience is an advantage.

What we offer:

Competitive salary package;
Being part of a international, dynamic work environment;
Paid time off (PTO) such as sick days and vacation days.

Work schedule:

Monday - Friday from 15:00 till 23:00