Call Center Operator

Job Description:
Duties and Responsibilities
Providing individualized customer service of high-standard professional level.
Answering inbound live-chat /calls/e-mails and assisting customers who have particular inquiries/questions/technical Issues and responding to customer inquiries and questions promptly.
Resolving customer support related issues and providing customer with proper solution, via the troubleshooting techniques.
Building the interest of customers in the services offered.
Transferring customer calls with complex inquiries to appropriate staff.
Completing call reports and logs, and researching billing issues
Obtaining and evaluating all relevant data to handle complaints and inquiries.
Updating the existing database with any modifications or changes and the present status of the customers or prospective customers.
Providing feedback regularly on the effectiveness and soundness of policies and procedures of the customer support department.
Facilitating the collected competitive information to monitor business opportunities and trends.
Checking lines and categorizing the problems and issues of the customers.
Skills and Specifications
Language speaker – English and German or English and Arabic
Ability to understand as well as grasp basic customer information.
Strong communication skills and basic computer knowledge
Ability to type and excellent product knowledge.
Should be able to operate well under tight pressure.
Ability to handle diverse people.
Ability to cope up with difficult customer situations.
Should analyze the customer problem properly and provide logical solutions.
Ability to make effective use of resources.
Able to juggle multiple projects simultaneously.
Ability to work in different shift including night shift.

Education and Qualifications
High school diploma from an accredited institution.
General education degree.
Interest in helping customers.
Please send your CV at liudmila.sucaci@callcrest.com