Bilingual Customer Experience & Sales Associate (Russian-English, Remote, Night Shift)

Make a Difference with Every Interaction – and Get Rewarded for It

At BetterWay Tutors, we're more than just an online tutoring company—we’re a community that feels like family. We provide high-quality math and English lessons to students across the U.S., with a special focus on supporting families from ex-Soviet Union countries. We believe in building meaningful connections, not just answering questions. If you're looking for a role where you can truly help people and be part of a warm, supportive team, this is the opportunity for you.

Why BetterWay Tutors?
Our approach is personal and relationship-driven. Our customers aren’t just numbers—they’re families we get to know and support on their educational journey. We prioritize positive interactions, ensuring every conversation is warm, helpful, and supportive. If you’re bilingual in Russian and English and want a role where you can genuinely make a difference, you’ll find a home with us.

What You’ll Do
As a Bilingual Customer Experience & Sales Associate, you’ll be at the heart of our customer journey—supporting families and helping them choose the best tutoring solutions for their children. This is not a call-center-style job—it’s about building real relationships and offering personalized guidance.

You’ll be:
- Connecting with Parents: Responding to inquiries via chat, phone, and email in both Russian and English, always maintaining a warm, supportive tone.
- Scheduling and Support: Assisting parents with booking lessons, rescheduling, and creating scheduling solutions tailored to school and exam calendars.
- Sales & Recommendations: Helping families select the right tutoring packages—and earning a commission for each confirmed enrollment.
- Coordinating with Tutors: Ensuring smooth communication between parents and tutors, managing schedules, and maintaining high service standards.
- Building Relationships: Getting to know our families, understanding their goals, and ensuring they feel supported every step of the way.
- Driving Improvement: Gathering feedback to help improve our services and the customer experience.

What We’re Looking For
- Fluent in Russian and English: Strong written and verbal communication skills in both languages.
- Customer Experience Focus: Prior experience in customer service, sales, or education is preferred.
- Natural Sales Ability: Comfortable discussing service options and converting leads into happy customers.
- Relationship Builder: Friendly, professional, and empathetic—able to earn trust quickly.
- Organized and Proactive: Detail-oriented with strong follow-up and multitasking skills.
- Good Under Pressure: Calm and confident in fast-paced conversations.
-Nighttime Availability: availability to work 8:00 PM – 3:00 AM Eastern European Time.
Reliable Setup: Stable internet connection and a quiet workspace for calls.

What’s in It for You?
- Competitive Pay: $600-$1000 per month
- Commission on Sales: Earn extra income for every confirmed enrollment you help secure
- Performance Bonuses: Monthly bonuses based on customer feedback and satisfaction.
- Bimonthly Payments: Payments are made twice a month for your
convenience.
- Opportunities for Growth: Potential for increased responsibilities and pay raises over time.