Assistant front office manager

Golden opportunity for the position of an assistant front office manager. As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards.
Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement.
Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand?s loyalty scheme.
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures.
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork.
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand polices and practices.
Maintain good communication and working relationships with all hotel departments.

Requirement

High school diploma or General Education Degree - required
Minimum 2-year Front Desk Supervisory or related industry experience – required
Student or graduate of hotel management school - preferred.

Benefits

You will be offered a competitive starting salary and in addition, eligible Team Members may enroll in Park Plaza Hotel medical, dental, vision, life, disability and retirement savings plans.