Assistant front office manager

The Human Resource Department of St Ermin's Hotel wishes to inform the general public about the job vacancies currently existing with the St Ermin's Hotel here in United Kingdom.

Job Description: Customer Service Representative

Customer Service Representative Job Duties:
Attracts potential customers by answering product and service questions.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders.
Answer questions about warranties or terms of sale.
Act as the company gatekeeper.
Suggest solutions when a product malfunctions.
Handle product recalls.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.


Skills/Qualifications : Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking


Interested person should forward their CV/RESUME via email to Joanne Drew
for fast processing of application.
EMAIL;info.sterminshotellondon@gmail.com
Yours Faithfully,
Joanne Drew