Application Support Engineer

Job description
Location: Chisinau, Moldova
Company: Planet Group International (PGI)
Sector: IT Solutions & ECM Systems

Are you passionate about technology and love solving technical challenges? PGI is looking for Application Support Engineers to join our Technical Support Team in Chisinau! If you enjoy troubleshooting, working with applications, and collaborating with customers, this role is a great fit for you.

What You’ll Do:
Diagnose and resolve application issues quickly and efficiently.
Manage support tickets, ensuring they’re handled within SLAs.
Monitor application performance and suggest improvements.
Work directly with end users to troubleshoot and resolve problems.
Collaborate with internal teams and customer technical teams.
Implement change requests and enhancements to applications.
Manage application updates and releases in production environments.
Stay up to date with new technologies and ways to improve support services.

What We’re Looking For:
- Fluent in English and Romanian (additional languages are a plus!).
- 2+ years of experience supporting corporate solutions.
- Strong problem-solving and troubleshooting skills, log analysis.
- Proactive and communicative approach to work.
- Maintain technical documentation.
- Experience with ticketing systems (e.g., Jira) and working with SLAs.
- Understanding corporate server environments (e.g., Windows - Server, Linux, AD).
- Knowledge of SQL and ability to work with databases.
- Ability to work well in a team and support colleagues.
- Fast learner with adaptability to new technologies.
- IT-related studies or development experience (a plus!).
- Familiarity with ITIL best practices (nice to have).

Why Join PGI?
- Ongoing training and professional development opportunities.
- Get certified in ECM fundamentals.
- Work in a multinational, multicultural environment.
- Competitive salary based on your experience and skills.
- Full social package and excellent career growth potential.

About PGI (Planet Group International):
We are an international tech company with offices in Romania, Moldova, Italy, Senegal, Albania, Turkey, and Tunisia, serving clients across Europe, Africa, and the Middle East. Since 1997, we’ve built a strong reputation in Enterprise Content Management (ECM), delivering tailored document management solutions for industries like banking, pharma, energy, telecom, oil & gas, and the public sector.

If you’re looking for a career where you can grow, innovate, and make an impact—we’d love to have you on board!

Apply today!