Agent B2B (English-native speaking)

Responsibilities:

Advising corporate clients via 3 channels: chat, phone, email
Providing feedback from clients
Keeping clients informed of the status of their orders to increase loyalty
Building a partnership with each customer
Making independent decisions primarily on matters of medium and high complexity and resolving conflict situations to retain customer loyalty with minimal involvement of the supervisor
Taking part in working groups for new functionality development/testing
Carrying out marketing functions in coordination with the marketing department (surveys, research of customer needs, taking part in generating proposals, etc.)

Requirements:

You are native English speaker
Strong knowledge of the company's business processes in customer service
Strong communication skills (at least 1 year of experience working with clients)
Minimum knowledge of automotive industry

Will be a plus:

Ability to use automobile spare parts catalogs (TecDoc)
Ability to use special technical sites for spare parts selection (p.ex. partlink)

We offer:

Rotating shift Monday to Saturday between 8:00 to 20:00 (CET) - 8 hour/day with 2 days off/week;
Space to contribute creatively in an international team
Opportunities for professional development, training, and coaching in a growing company

We are looking forward to receiving your application!