Account manager B2B

Job Description
We are looking for a proactive, analytically minded Account Manager who will act as the primary point of contact for B2B clients, drive revenue growth, and ensure a high level of client satisfaction across different markets.

In this role you will manage a client portfolio, analyze product metrics, and deliver data-driven recommendations. One of the key success metrics is growth of client revenue and performance indicators.

So what will you be doing:

Manage a portfolio of B2B clients and build long-term strategic relationships.
Serve as the main point of contact: handle requests, provide status updates, and resolve operational issues.
Prepare proposals, reports, analytical summaries, and presentations.
Represent the company at business conferences and industry events.
Analyze key product metrics and performance indicators.
Identify anomalies and patterns in data, providing clear and actionable recommendations.
Translate client needs into structured requirements for development teams.
Participate in daily stand-ups, sprint planning, and release discussions.
Maintain and track the client roadmap, including task statuses, priorities, and deadlines.

Experience and skills required:

Experience working with B2B clients in roles such as Product Manager, Account Manager, Client Success, Partner Manager, or Analyst — 4+ years for Senior and 2+ years for Middle.
Experience working in product-focused IT companies.
Strong analytical skills: ability to interpret metrics, build reports, and identify trends or irregularities.
Excellent written and verbal communication skills: structured client emails, updates, presentations.
Ability to prepare commercial proposals, sales-oriented materials, and analytical reports.
Proficiency with analytics tools (preferred): Power BI / Tableau / GA4 / BigQuery.
Understanding of digital product architecture: interfaces, modules, integrations, API (basic level).
Ability to identify and clearly explain how product changes impact client KPIs.
Experience with CRM systems and task trackers.
English level B2–C1 — required for daily communication, client negotiations, and reporting

Why you’ll feel comfortable with us:

Annual salary review & bonus: we value your growth — salaries are reviewed yearly, and performance bonuses reward strong results.
Paid overtime: every extra hour is fully compensated.
Extended health insurance: comprehensive medical coverage ensuring access to quality healthcare when you need it most.
Learning & Development budget: develop your skills through company-sponsored training programs and workshops.
Monthly compensation for sports activities: stay active with a monthly reimbursement for sports or fitness activities of your choice.
Birthday bonus: a cash gift to celebrate your day.
Referral bonus: get rewarded for bringing great talent on board.
Corporate party: twice a year, we bring everyone together for an unforgettable team-building event — a mix of fun, connection, and shared experiences that strengthen our team spirit.
We comply with the Labor Code of the Republic of Moldova and provide official employment, stable salary payments, and 28 calendar days of paid vacation per year.
Hybrid work format: the opportunity to combine remote work and office presence, offering flexibility and comfort without compromising efficiency and workflow.

Get to know us:
At Hot Software, we value well-defined processes, dynamism, transparent communication, and personal responsibility — where each team member owns the result of their work. We’re driven by openness and creating a productive, flexible environment that rewards initiative and collaboration over bureaucracy.

Even if you don’t meet 100% of the requirements we encourage you to apply.
We’ll review your strengths, find common ground, and, if it’s a fit, you’ll join our training program to grow and succeed.

Apply today and take the next step in your career with Hot Software