Service Support Engineer-Czech Republic

Requirements:

 University graduate ideally in IT
 Pro-client approach, good communication skills and „social intelect“
 Ability to learn and react fast
 Flexibility (in solutions and time)
 Willing to travel on business abroad (approx. 1 trip/quarter)
 Communicative English (communication with clients and internal)
 Basic programming skills preferable (Java, C++, Perl, etc)
 Basic database administration skills – SQL, Oracle – necessary
 Basic database administration knowledge of Unix, Linux - necessary
 Experience on a similar position or with similar technologies (1-3 years)
 Candidates with romanian or bulgarian citezenship



Job description:

Core mission: helping our customers to use easily and administrate company applications providing technical support with a high level of customer satisfaction, proactivity and efficiency.

 Manage company customer relationships and technical support requests using e-mail and phone completed by customer on site visit when needed.
 Initial single point of contact for technology & usage problems for all company products and applications. Application includes third party SW & HW.
 Qualify calls and customer requests. Re-route requests to sales department when out of support contract scope - supervision of on-time solution delivery
 Problem analysis: isolates & reproduces problem to product or component – solving the problem or tranfering to competent department
 Internal communication and cooperation with peers (Delivery Team, Sales) – also outside Czech Rep.


Salary: European level salary, negotiable, depending on experience.

All cv's and portfolio's should be send to: friiuc@yahoo.com